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Your search for keyword: ivr Document returned 3417 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Top 5 Ways to Make IVR Work For You and Your Customers by inContact
January 18, 2012 - (Free Research) This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Adapt your contact center for increased customer satisfaction by inContact
January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
(VIDEO) VIEW ABSTRACT | GO TO

A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.
March 27, 2012 - (Free Research) Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies
April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud-Based Communications: Are They Right For Your Organization?

 by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Benefits of Cloud-Based Communications

 by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
(EBOOK) VIEW ABSTRACT | GO TO

SQL Server Insider, Vol. 3, Issue 2 by Dell, Inc. and Intel
May 01, 2012 - (Free Research) The lead article in the May 2012 issue of SQL Server Insider addresses how SharePoint Server infrastructures should be managed in geographically dispersed organizations. 
(EZINE) VIEW ABSTRACT | GO TO

E-Book: The Secrets of Effective SharePoint Deployments by Dell, Inc. and Intel
June 01, 2012 - (Free Research) In this e-book, you will gain advice on building a business case for the adoption of SharePoint and planning a SharePoint project from experienced users and industry analysts. Also learn best practices for successful SharePoint deployments, tips for managing SharePoint installations and potential pitfalls involved in SharePoint implementations.
(EBOOK) VIEW ABSTRACT | GO TO

Medtronic Improves Productivity by Using Winshuttle for Large-Scale Data Transfer by Winshuttle, LLC
March 14, 2012 - (Free Research) This case study outlines how Medtronic, the largest medical technology company in the world, successfully managed to transfer large amounts of data from Excel to SAP with minimal error or SAP downtime. Read this paper to learn how Medtronic achieved its user productivity goals for maximum business gain.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Wales & West Utilities Distributes Data Entry Savings Across the Company with Winshuttle by Winshuttle, LLC
March 21, 2012 - (Free Research) Manual data entry can be cumbersome and time-consuming. This case study outlines how Wales & West Utilities successfully streamlined its SAP data loading and extraction process across multiple business areas. Discover how it uploaded over 750,000 transactions to save 2,284 working days over the course of just six months.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Transcending the Tactical: Strategic SAP® Solutions for Increased HR Productivity by Winshuttle, LLC
October 12, 2011 - (Free Research) Strategic HR is essential to the long-term health of your organization. Focusing on talent identification and retention, workforce planning and succession management, rather than tactical HR duties such as payroll processing, can yield significant results. This paper outlines the business benefits of investing in strategic HR capabilities.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits of ERP Differ for SMBs, Large Enterprises by Exact Software
May 31, 2012 - (Free Research) <p>Use this resource as a guide to the benefits ERP systems have in store for the smaller businesses and how these perks differ from the advantages that larger organizations see.</p>
(EGUIDE) VIEW ABSTRACT | GO TO

Network Evolution E-Zine: Wireless LANs and Multimedia: Matching wired network performance and quality by SearchNetworking.com
May 30, 2012 - (Free Research) The June edition of SearchNetworking.com’s Network Evolution E-Zine outlines the three basic steps enterprises should follow when preparing for video. Uncover how to integrate these steps into your network plans and learn how to say goodbye to your troubles with video.
(EZINE) VIEW ABSTRACT | GO TO

Best practices for managing continual data center growth by HP
February 10, 2012 - (Free Research) Companies planning to expand their data center have many elements to consider. Download this e-guide and evaluate what the best strategy is for your upcoming data center project.
(EGUIDE) VIEW ABSTRACT | GO TO

The Network Evolution University: People Needing People Classroom by SearchUnifiedCommunications.com
March 22, 2012 - (Free Research) Smartphones, tablets and the like present enterprises and SMBs alike with opportunities for communication and collaboration that they’ve never had before. 
(VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Winshuttle Powers Mass Uploads of HR Data at Centrica by Winshuttle, LLC
May 29, 2012 - (Free Research) Read this white paper to learn about an energy company that leveraged an automated data entry system to quickly upload non-payroll contractor and third-party supplier information into SAP.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Winshuttle Pays Off for HR Department at Southwark Council by Winshuttle, LLC
May 29, 2012 - (Free Research) Human resources (HR) departments in large companies often struggle with keeping track of employees and paperwork while maintaining efficiency. Read this brief case study to discover how you can improve efficiency by minimizing SAP data entry in the HR department with the help of Winshuttle Transaction, an automated data entry system.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Under Armour Improves Performance of SAP Data Loading with Winshuttle by Winshuttle, LLC
May 29, 2012 - (Free Research) SAP is an extremely data-intensive system, but can really help drive your business if managed properly. Read this case study to learn how the apparel and sports equipment company, Under Armour, leveraged an automated data entry system to ease data management burdens on their IT department.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How SAP Users Hold the Key to Business Process Improvement by Winshuttle, LLC
May 25, 2012 - (Free Research) Read this white paper to find out how SAP users can play a key role in enabling their organizations to improve business processes. Also, learn about a sustainable and measurable “user-centric” approach to business process improvement.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Tame Maverick Spending by Improving your Procure to Pay Processing by Winshuttle, LLC
May 25, 2012 - (Free Research) Read this white paper to discover how investing in tools that optimize enterprise resource planning (ERP) software can enhance procure to pay (P2P) spending compliance and curb maverick spending.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Quest for the Perfect Order: Optimizing SAP® for Order-to-Cash Processing by Winshuttle, LLC
May 25, 2012 - (Free Research) Achieving a perfect order in sales is essential to achieve a competitive advantage. Read this white paper to learn about the requirements and benefits of creating a perfect order and uncover strategies that are designed to help you.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Best Practices for SAP® Master Data Governance by Winshuttle, LLC
May 25, 2012 - (Free Research) Read this white paper to understand the importance of master data governance (MDG) in addition to the use of ERP software for workflow processes that can help you anticipate potential issues.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Places SAP® Customers Can Reduce Data Management Costs by Winshuttle, LLC
May 25, 2012 - (Free Research) Read this white paper to find 10 cost areas that can be reduced by automation in SAP ERP software enabling businesses to abide by the recent trend to “do more with less”.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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