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Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
Data Quality: A Survival Guide to Marketing by SAP America, Inc.
January 05, 2011 - (Free Research) Discover the concept of data as it pertains to marketing, and particularly as it is supported by data quality functions inside of the broader EIM framework. This white paper reviews how to improve your customer data for marketing effectiveness.
Desktop as a Service: Overcome Key VDI Obstacles by Dell, Inc. and Intel
December 2011 - (Free Research) Read this white paper to learn about a new comprehensive virtualization solution can help you reduce complexity in the data center, reduce acquisition costs, and enhance end-user experiences.
Top Ten Things Every DBA Should Know About SQL Server by Global Knowledge
March 2010 - (Free Research) Microsoft SQL Server has evolved over the years as a scalable, robust database management system and is now competing in the VLDB (Very Large Database) space with Oracle and IBM. This white paper outlines some of theimportant fundamentals of Microsoft SQL Server that every DBA should know.
Public Folders in Exchange Server 2010: What You Should Know by Global Knowledge
March 2010 - (Free Research) In the early days of the beta version of what became known as Exchange 2007, the internet was littered with rumors and speculation about the demise of Exchange Public Folders. In this white paper we will examine Exchange Public Folders and consider where they fit in our plans for a messaging infrastructure.
Understanding Data Centers and Cloud Computing by Global Knowledge
March 2010 - (Free Research) While some larger organizations continue to manage internal data center, many business managers are able to increase service levels, cover more users, and lower response times by outsourcing their out-dated server farms to third-party data centers and cloud computing providers. This white paper will define data centers and explore cloud networking.
Exchange Server 2010: What's New and What's Changed? by Global Knowledge
August 2009 - (Free Research) In this white paper, we will look at some of the key changes that will be revealed with the new version of Exchange and how these changes will impact the messaging environment.
Boosting SQL-Based Decision Support Power and Performance with Dell’s Twelfth Generation Servers by Dell, Inc. and Intel
May 2012 - (Free Research) Are your decision-support systems and servers up to date, equipped to handle today's onslaught of data? Legacy systems are no longer viable. This paper explores the results of a research report about decision-support systems, highlighting how Dell's 12th-generation servers and solutions meet these evolving requirements based on users' responses.
Building the Contact Center of the Future by inContact
May 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
Building a Clear and Socially Connected Enterprise by SAP America, Inc.
December 2010 - (Free Research) Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.
Improving Organizational Performance Through Pervasive Business by SAP America, Inc.
March 2009 - (Free Research) Explore the growing body of evidence suggesting a direct link between investment in business analytics solutions and organizational performance. This IDC white paper highlights market trends that point toward more pervasive use of BI solutions.
Best Practices for Creating and Maintaining a Clean Database by Experian QAS
November 2011 - (Free Research) Databases hold a wealth of important information but without proper upkeep it is worthless. Read this white paper to learn how easy it is to prevent huge database errors with data cleansing processes.
FCR Done Right! by Enkata Technologies
April 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
BPM and SOA Thought Leadership Paper by IBM
April 2012 - (Free Research) This white paper describes the principles for building BPM solutions that use governed services, and covers the role and value of SOA in BPM, common stumbling blocks in BPM based on SOA, the value of SOA governance in successful BPM programs and more.
CRM Thought Leadership booklet by IBM
January 2012 - (Free Research) With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers’ terms.
Mobile Wireless (Cellular) Standards by Global Knowledge
January 2010 - (Free Research) When it comes to understanding mobile wireless (cellular) standards, things can get confusing. There are two significant global cellular standards that are in use today. Mobile handsets, including smartphones, usually are designed to support one or the other. This white paper will help you better understand cellular standards.
Dodd-Frank Impact on Front Office White Paper by Advent Software, Inc
December 2011 - (Free Research) This paper identifies 5 key SEC alarms and explains how the right technology can support best practices to avoid triggering them. View now to explore critical issues including insider trading, books and records retention, service provider due diligence, and more.
How Ruggedness Reduces TCO for Mobile Computers by Intermec
May 2011 - (Free Research) General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, designed for different tasks, and vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). This white paper explains how your business can get TCO as low as possible.
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