Simple IVR - - KnowledgeStorm Content Management Results for Simple IVR -

January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research) Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research) This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

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VMWare/Dell EQL Simple, Affordable, Integrated Disaster Recovery and Data Protection for Virtual Infrastructures by Dell | EqualLogic

December 2008 - (Free Research) Virtualized iSCSI SANs are increasingly being chosen for virtual datacenter deployments because they help simplify storage management and overcome performance, scalability and cost barriers of traditional SAN architectures.

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crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.

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The Intelligence Future: Simple, Seamless, Social by SAP America, Inc.

August 2011 - (Free Research) Join Timo Elliott, Senior Director of Strategic Marketing, SAP BusinessObjects Solutions, in this on-demand Webcast as he discusses the intelligence future - simple, seamless, social, and strategic.

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Enabling the Virtual Data Center: Simple, Affordable Virtualized ISCSI Storage for Microsoft Windows Server 2008 Hyper-V Environments by Dell and Microsoft

November 2008 - (Free Research) In this solution brief learn how the Dell EqualLogic™ PS Series can provide a fully virtualized storage infrastructure that delivers high availability, resiliency, flexibility, and scalability that is simple and cost-effective to deploy, manage and grow.

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Next-Generation Analytics: Simpler, Faster, Smarter featuring Forrester Research by Sybase, an SAP company

December 2011 - (Free Research) Watch this webcast and join James Kobielus of Forrester Research, Sybase and Fuzzy Logix to learn how to put the power of complex, advanced analytics into the hands of non-technical knowledge workers and clients. You will learn why companies are turning to in-database analytics to gain faster insight into data.

(WEBCAST)

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Simple, Affordable Disaster Recovery Automation in the Virtualized IT Datacenter by Dell | EqualLogic

December 2008 - (Free Research) Virtualized iSCSI SANs are increasingly being chosen for virtual data center deployments because they help simplify storage management and help overcome performance, scalability and cost barriers of traditional SAN architectures.

(WEBCAST)

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Save Money on Mainframe Hardware and Software: Five Simple Steps to Managing MIPS by Compuware Corporation

September 2009 - (Free Research) This paper will detail how to control and manage MIPS usage by employing a systematic, repeatable approach that uses powerful technology and a proven process and expertise.

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IBM Business Process Manager -- Powerfully Simple by IBM

July 2011 - (Free Research) IBM Business Process Manager provides the simplicity, efficiency, visibility and collaboration needed to manage highly dynamic and networked business environments. IBM Business Process Manager is easy to deploy and use straight out of the box or in an easily customizable configuration - providing rapid time to value and improved user productivity.

(WHITE PAPER)

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crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.

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10 Tips for Creating Your Web Site by Global Knowledge Network, Inc.

March 2006 - (Free Research) The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live.

(WHITE PAPER)

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NetApp Syncsort Integrated Backup: Simple, Integrated, Proven by NetApp

January 2012 - (Free Research) NSB combines Syncsort software with NetApp high performance disk storage to modernize data protection for any storage environment. The result is a data protection solution with 99% and higher backup success rates, which drives down management costs significantly. Read this brief white paper to learn more.

(WHITE PAPER)

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Retailers Gain Simple, Budget-Friendly WLAN Options by Aerohive Networks

January 2012 - (Free Research) This whitepaper explores new WLAN architectures and deployment models that have emerged which offer more options to help retailers get what they need while sticking to their budgets.

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The Case for a New, Simpler Approach to Campus LAN Design and Implementation by Brocade

March 2012 - (Free Research) Access this resource to discover a set of new and innovative approaches to overcoming network complexity. Take the risk and effort out of network administration and enable your enterprise to operate in an efficient manner while regaining confidence in your campus networks.

(WHITE PAPER)

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Guarantee That You're Litigation Ready in 8 Simple Steps

by Iron Mountain

March 2012 - (Free Research) An effective response to litigation requests is pivotal in today's corporate world. Many organizations are struggling to balance litigation-related expenses and organizational risk. This white paper can help. Read this now and gain eight best practice tips for containing the cost of litigation preparation and response while reducing your risk.

(WHITE PAPER)

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Faster, Simpler Infrastructure for Small and Mid-Size Data Centers by Liebert Corporation

May 2012 - (Free Research) <p>Access this webcast to learn how your organization can support its expanding IT environment with new infrastructure approaches that are simple and economical to deploy, easy to manage, and highly efficient to operate. Discover ways to speed implementation, reduce CAPEX and much more.</p>

(WEBCAST)

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Microsoft Exchange 2010 with Dell EqualLogic: Efficient, simple, safe Exchange storage solution by Dell, Inc.

December 2010 - (Free Research) Microsoft Exchange has become the most deployed messaging environment in the corporate marketplace. One of the first challenges faced by an Exchange administrator is how much storage to allocate and configure. Check out this 2-page white paper to optimize storage for your Exchange 2010 environent.

(WHITE PAPER)

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Mercury Medical - Finds an easy way to generate reporting information across its five distinct divisions by IBM

April 2012 - (Free Research) This brief paper outlines how Mercury Medical vaulted into the 21st century through implementing IBM Cognos Express for midmarket companies, resulting in a boatload of benefits, including cost and time savings. Read this now to gain more insight into why Mercury sought this solution and learn how you can achieve similar results.

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