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CW+: Compass: How benchmarking can identify IT savings by ComputerWeekly.com October 22, 2010 - (Free Research) Benchmarking, or the analysis of operational costs, productivity, and service levels in a comparative context of market standards, is a firmly established management tool. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. (EZINE) VIEW ABSTRACT | GO TO

Gartner: The future of videoconferencing by ComputerWeekly.com September 01, 2010 - (Free Research) With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Experts say CEM technology can build single view of customer by Infor CRM January 24, 2012 - (Free Research) This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem. (EGUIDE) VIEW ABSTRACT | GO TO

CRM Sheds Light on Tommy Bahama Customers by Infor CRM January 16, 2012 - (Free Research) Read this brief article to discover how this growing retail chain of "island fashion" utilizes their loyal customers and their information to keep their business going through the recession and beyond. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

High Availability and Disaster Recovery Using Application Grid Technology by Oracle Corporation October 25, 2010 - (Free Research) This article shows how an application grid built on Oracle Fusion Middleware can not only prevent unplanned outages, but it can improve the overall performance of mission critical business applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Server Insider E-Zine - Volume 1: Is Self-service BI the Answer? by Dell, Inc. and Intel February 16, 2010 - (Free Research) Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short. (EZINE) VIEW ABSTRACT | GO TO

E-Guide: Chapter 2: Enterprise-Class Disk Array Purchase Considerations by Quantum Corporation February 09, 2010 - (Free Research) This chapter from the SearchDataBackup.com Backup best practices guide explores the key backup technologies in today’s storage environment. This article identifies specific points of interest for disk backup. Download this chapter to learn all about disk storage as well as specific considerations of enterprise-class disk arrays to keep in mind. (EGUIDE) VIEW ABSTRACT | GO TO

SearchDataBackup VMware Backup Tutorial by Quantum Corporation August 01, 2009 - (Free Research) Virtual server backup is a known pain point among backup administrators. In our tutorial, learn all about VMware backup with this collection of articles on VMware backup and restore, VMware Consolidated Backup, Virtual Desktop Infrastructure and more. (EGUIDE) VIEW ABSTRACT | GO TO

The Tangible Value of Virtualization by Dell and VMware May 29, 2009 - (Free Research) Read this article to learn how Dell has developed adaptive power management and worked with VMware to develop ways to autonomically and proactively power-down underutilized systems during off-peak times. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting Started with Microsoft Windows Server 2008 Hyper-V on Dell Servers by Dell and Microsoft December 11, 2008 - (Free Research) This article provides an introduction to Hyper-V virtualization, discusses the overall architecture and underlying technologies, and offers guidance on best practices for deployment on Dell PowerEdge servers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing - What is its Potential Value for Your Company? by Google Apps January 19, 2011 - (Free Research) Content provided by Google. This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Workforce Continuity and Keep Your Business Running – No Matter What by Citrix November 03, 2011 - (Free Research) Unplanned business disruptions come at a high cost.  In an emergency situation, desktop virtualization enables displaced workers to continue working from home, on any device – a tablet, a rented laptop, an old PC or a device they just purchased. Discover why desktop virtualization is a vital element of business continuity planning. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Essential Security Policies by Global Knowledge May 12, 2010 - (Free Research) Writing a corporate security policy might seem complex, but ultimately it is a collection of many small policies. These ten security policies (or sub-policies) are essential to every organization, regardless of size, location, age, mission, or the product or service produced, and are presented here (in no particular order). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Information Security Magazine Online July/August Issue – Demystifying APT: Get the facts about this targeted threat activity by Information Security Magazine July 21, 2010 - (Free Research) The industry has preached the need for software security and secure coding for several years now. After all, if software is designed securely from the start, it means fewer problems down the road. Read this paper now to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Cloud computing - look before you leap by ComputerWeekly.com October 19, 2010 - (Free Research) Over the past 18 months we have seen the irresistible rise of a new phenomenon, cloud computing. This term is given by the IT industry to a new business model for computing, one where capacity for computer, storage and networking can be dynamically acquired, on demand,and paid for according to usage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sedona Conference® Commentary On Legal Holds: The Trigger & The Process by ZANTAZ January 2008 - (Free Research) This Article, intended to provide guidance on those issues, is divided into two parts: The "trigger" and the "legal hold." (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling Dynamic Virtual Client Computing with Intel® vPro™ Technology by Dell, Inc. and Intel December 2008 - (Free Research) In this paper we discuss an emerging direction for Intel® vPro™ technology called Dynamic Virtual Client (DVC) computing. This article examines emerging computing usages and identifies key gaps and challenges associated with realizing client virtualization. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

Desktop Total Cost of Ownership: 2011 Update - Gartner Research by VMware, Inc. August 2011 - (Free Research) Declining hardware and software costs have an impact on total cost of ownership (TCO), but how desktop PCs are managed remains the most critical factor in reducing TCO.   This Gartner article illustrates how a higher management level for desktops can achieve lower TCO and improved user productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CEO and the Cloud: Harvard Business Review by Google Apps January 2012 - (Free Research) Content provided by Google. This article from the Harvard Business Review covers they key points that CEOs and executives need to know about cloud computing. Find out why cloud is a game-changer, and what is preventing companies from adopting it now. Review the courses of action you can take, and the implications of each strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Measuring The Success of Lean by SAP America, Inc. January 2012 - (Free Research) This article from IndustryWeek features advice on streamlining your business for leaner operations. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

Is the Future of Business Commerce in Social Media? by Ariba, Inc. December 2011 - (Free Research) In this paper, explore a compilation of articles addressing supply chain management, social media in a business environment, and how to leverage the cloud to boost sales and drive customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Things You Should Know About IBM Cognos 10 for Business Analytics by IBM January 2012 - (Free Research) Query performance three times faster is just one item in this top-10 list from the analysts at Enterprise Management Associates (EMA). Download this article to read the full top 10 and learn why Cognos 10 holds "strong value for upgrading customers and prospects." (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Server 2008 Upgrade Series: Virtualization by Dell, Inc. and Intel November 2009 - (Free Research) If you're a small or mid-sized business thinking about virtualization, particularly in the world of Microsoft, it makes sense to upgrade your database servers as well. This article explains why to upgrade and provides several examples of companies that have successfully made the move. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

SQL Server 2008 Upgrade Series: Performance by Dell, Inc. and Intel November 2009 - (Free Research) This article explores ways in which small and mid-sized businesses can improve the performance of their databases - and their businesses - by upgrading to SQL Server 2008. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

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