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Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
A Better Option for Hardware and Software Support by Hewlett-Packard Company
May 11, 2012 - (Free Research) Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.
Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Ensure High Availability with Proactive Support Services by Hewlett-Packard Company
May 11, 2012 - (Free Research) <p>Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management. </p>
Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Reinforce Business Objectives and Achieve ROI with Internet Identity Security by Ping Identity Corporation
June 17, 2009 - (Free Research) Read this white paper to learn how after deploying PingFederate or PingConnect your organization will yield a high return on investment and run more efficiently and will have distinct competitive advantage over companies that do not leverage Internet Identity Security Software.
Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation
April 05, 2010 - (Free Research) Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.
ROI Case Study - Quest Foglight_Anonymous Telecommunications Company by Quest Software
December 16, 2009 - (Free Research) This case study examines how one major telecommunications company implemented an application performance monitoring solution and gained a 63% ROI in just 1.6 years, saving an annual average of more than $5 million. Read this and learn how such an option can lower the cost of managing IT, reduce downtime risks, improve compliance and more.
Virtualized Ubiquity in the Enterprise Compute Continuum by Intel and Microsoft
May 19, 2011 - (Free Research) Check out this webcast and explore the work of Intel and Microsoft to help you deliver end-to-end virtualization solutions. Discover the importance of top virtualization, security and management technologies for compute, I/O and networking and how they continue to deliver enterprise class solutions with Microsoft Hyper-V and more.
A clearer horizon. Do CIOs have more clarity about cloud computing? by ComputerWeekly.com
December 2011 - (Free Research) This research from management consultants, Xantus, shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, there is a general acceptance from CIOs of the benefits and a growing commitment to develop those benefits.
Building the business case for upgrading servers by ComputerWeekly.com
November 2010 - (Free Research) With every major IT purchase expected to deliver a rapid payback in the current economic climate, it is vital to demonstrate in hard numbers the return on investment for upgrading servers when they are struggling to support the business. This report offers a guide to calculating the ROI for moving to the latest server technology.
Maximize Your Storage Spend by Doing More with Less - Transcript by Red Hat
February 2012 - (Free Research) Download this presentation transcript to discover how to free yourself from vendor lock-in by expensive proprietary storage hardware companies, and learn how you can take advantage of today's new wave of storage buying. Find out how you can do more with your existing storage and spend less time and money to accommodate changing workloads.
Storage Gossip: Tips & Updates on 2 of the Hottest Technologies by EMC Corporation
May 2012 - (Free Research) Check out this E-Guide to learn how a leading storage vendor recently upgraded their storage resource management software to support automated storage tiering, where exactly you should be deduping your data and the various benefits of deduplication.
Next-Generation Analytics: Simpler, Faster, Smarter featuring Forrester Research by Sybase, an SAP company
December 2011 - (Free Research) Watch this webcast and join James Kobielus of Forrester Research, Sybase and Fuzzy Logix to learn how to put the power of complex, advanced analytics into the hands of non-technical knowledge workers and clients. You will learn why companies are turning to in-database analytics to gain faster insight into data.
Podcast: Virtualized Ubiquity in the Enterprise Compute Continuum by Intel and Microsoft
June 2011 - (Free Research) Check out this podcast and explore the work of Intel and Microsoft to help you deliver end-to-end virtualization solutions. Discover the importance of top virtualization, security and management technologies for compute, I/O and networking and how they continue to deliver enterprise class solutions with Microsoft Hyper-V and more.
HP Business Service Management by Hewlett-Packard Company
February 2011 - (Free Research) HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business.
Big Data Integration: Achieving Positive ROI in the Era of Exponential Data Growth by Syncsort
March 2012 - (Free Research) Attend this webinar to learn about Forrester's Total Economic Impact (TEI) framework and how you can use it to identify high-ROI data integration solutions for your own organization. An overview of Forrester’s DMExpress analysis, with financial results and customer interview highlights, will also be presented.
Backup and Recovery of Large Scale Infrastructures by EMC Corporation
October 2011 - (Free Research) Backup redesign is a must if customers are to reach their virtualization goals—without it, scaling the virtual server environment is nearly impossible. Read this comprehensive white paper to learn more.
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