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Your search for keyword: Reporting Calls returned 582 results.
 
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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects
crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects
crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.
May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects
August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Centric DLP by McAfee, Inc.
November 2011 - (Free Research) This report, by Jon Oltsik from Enterprise Strategy Group, examines the need for a new business-centric approach to DLP in order to align business and security requirements.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase
Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone. 
(ASP)GO TO DETAILED REPORT

Prepare for the Transition to IFRS

 by Sage Software
March 2012 - (Free Research) This paper provides an overview of the differences between the Generally Accepted Accounting Principles (GAAP) and the International Financial Reporting Standards (IFRS) and offers strategies for making the transition to IFRS smooth and painless.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Case: Information for Project Portfolio Decision Makers by Global Knowledge
May 2010 - (Free Research) Increasing numbers of enterprises are incorporating project portfolio management in their strategic planning. And just as individuals use financial reports and analyses to consider various investment options, the enterprise uses an analysis called the Business Case to evaluate various project proposals for inclusion in the project portfolio.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Slash Your Bill Cycle, Improve Your Cash Flow by Autotask Corporation
December 2010 - (Free Research) “Before Autotask, we were spending way too much time billing and invoicing. Now an invoice goes out half an hour after the work was completed.” Richard Fitzgerald, President of 2GEN Pty LTD
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Rebroadcast IBM Watson and Medical Records Text Analytics by IBM
March 2012 - (Free Research) No, IBM is not going on the game show circuit, but IBM will make Watson’s full human language understanding deep question and answer system (DeepQA) available to healthcare in the near future for many use cases benefiting providers and payers.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Value of iLayer Management: A Technical Brief by Quantum Corporation
April 2010 - (Free Research) The following paper examines Quantum’s new Scalar tape libraries with integrated iLayer management. This technology was developed to improve data backup, giving its tape libraries disk-like management features. Read this paper now to get an in-depth look at these new tools.    
(IT BRIEFING) VIEW ABSTRACT | GO TO

Meridiana Fly Meets Increased Demand for Online Bookings with Riverbed's Help by Riverbed Technology, Inc.
November 2011 - (Free Research) Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Securing Layer 2 by Global Knowledge
February 2010 - (Free Research) For many years network administrators have expected security breaches to come from outside an organization or at the upper layers of the OSI model. This paper will focus on securing layer 2 switching at the access layer through port security and preventing denial of service (DoS) attacks at layer 2.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Debunking Security Concerns with Hosted Call Centers by inContact
September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
(EBOOK) VIEW ABSTRACT | GO TO

Call Recording with BlackBerry Smartphones by BlackBerry
May 2012 - (Free Research) <p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FCR Done Right! by Enkata Technologies
April 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation
March 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Password Management Survey by LEGACY - DO NOT USE - Siber Systems
September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies
April 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge
September 2011 - (Free Research) Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

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