Availability, Performance and Problem Management | Problem Ticket Management | Help Desk and Call Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Customer Self-service/ e-Self Help | Virtualization | Application Management and Maintenance | Business Process Management (BPM) | Network Management | Change and Configuration Management

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Mastering Problem Management by Global Knowledge August 26, 2010 - (Free Research) There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Service Desk Value by FrontRange Solutions Inc. December 23, 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge November 05, 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc. June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc. September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc. January 04, 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

See Tickets Puts Online Service Center Stage with Riverbed by Riverbed Technology, Inc. November 09, 2011 - (Free Research) With 85 percent of its ticket sales made online, See Tickets needed a robust, secure, highly accessible website. The company chose the Riverbed Stingray Traffic Manager to ensure that its site was always online and fast, even during extreme peaks in traffic. Now the company’s valued customers receive optimal online service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Best Practices for DR in the Cloud by SunGard Availability Services January 30, 2012 - (Free Research) This E-Guide is your ticket to learning today's best practices regarding DR in the cloud. Discover eight scenarios in which a private cloud is more valuable than traditional DR solutions, understand the pros and cons associated with disaster recovery in the cloud, and learn which types of organizations can benefit most from such a solution. (EGUIDE) VIEW ABSTRACT | GO TO

CW+: Quocirca report: Web retailing - keeping the orders flowing by ComputerWeekly.com August 12, 2010 - (Free Research) Whether it is selling books, groceries, gadgets or tickets, the volume of orders being taken online continues to grow. Ensuring that customers receive a prompt and personal experience, whilst remaining assured about security, is essential to the ongoing success of online retail. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Evolution E-Zine: Next-Generation Network Management Techniques by SearchNetworking.com February 02, 2012 - (Free Research) The February edition of the Network Evolution E-zine explore the latest advances in DevOps and uncover what you need to know for working within the movement. Also read several other featured articles! (EZINE) VIEW ABSTRACT | GO TO

Top 10 Root Causes of Data Quality Problems by Talend August 01, 2011 - (Free Research) This white paper discusses the top ten root causes of data quality problems and suggests steps the business can implement to prevent them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Troubleshooting Made Easy In Linux by Global Knowledge May 01, 2009 - (Free Research) Troubleshooting is a necessary evil. Where does one start when the operating system does not start, the application does not load or run correctly, the network hangs or a network service does not listen or perform? Linux is noted for being rock solid, stable, and easy to manage but not as user friendly. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Whose Fault is it Anyway? Using Compuware Abend-AID to Diagnose DB2 and WebSphere MQ Problems by Compuware Corporation September 03, 2009 - (Free Research) This paper discusses how you can leverage existing Abend-AID capabilities to simplify problem resolution even in these increasingly complex systems. Read this paper to learn more about diagnosing DB2 and WebSphere MQ problems with Compuware Abend-AID. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solving My Common SMB Business Problems Through Virtualization - Dell and VMware vSphere 4.0 for SMBs by Dell and VMware March 04, 2011 - (Free Research) SMBs everywhere are facing common business problems such as reducing IT operating costs, protecting valuable data, maintaining application availability, and cutting power consumption - just to name a few.  Access this webcast for a look at these specific problem and how virtualization can help overcome them. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM June 2008 - (Free Research) Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ReferenceWare by SkillSoft Corporation ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Critical Role of Infrastructure Management in Application Performance by CA Technologies. June 2011 - (Free Research) For years, organizations have sought ways to effectively identify and resolve the problems affecting critical business applications and expedite a complete resolution. Learn how application performance management solutions can help companies grow profits, ensure customer satisfaction and maintain loyalty via end-to-end visibility and deep analysis. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sharepoint Insider E-Zine Issue 26 by SearchContentManagement January 2012 - (Free Research) This edition of the SharePoint e-zine, sponsored by AvePoint, examines ways that a sound SharePoint governance plan can help avoid deployment problems, ensuring the success of an implementation. Don Jones discusses how to avoid some of the costs and long-term problems associated with SharePoint growth. (EZINE) VIEW ABSTRACT | GO TO

Achieve Enterprise-Wide Visibility with CA Application Performance Management by CA Technologies. June 2011 - (Free Research) Managing application problems on the mainframe can be inefficient. View this video to understand how a solution that bridges application monitoring across mainframe and distributed systems can aid application performance. Get the information you need to identify and resolve issues sourced to the mainframe from an application perspective. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Application Performance Management: The End User is King by CA Technologies. January 2012 - (Free Research) A key component of operating a successful IT infrastructure is application performance management (APM), for which business transaction management (BTM) plays an important role in ensuring a positive end-user experience. APM helps organizations focus on end-to-end monitoring, measuring, and resolution of end-user problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage in a  VMware environment by Dell and VMware September 2011 - (Free Research) Storage is perhaps the most critical component of a virtual infrastructure. This expert e-guide explroes VMware storage management, vSphere 5 storage boost, memory problems fixes, and more. (EBOOK) VIEW ABSTRACT | GO TO

Windows 7 and AppLocker by Global Knowledge January 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Uptime and the Value of Clustering for Linux Servers by Global Knowledge August 2010 - (Free Research) This white paper explores the need for uptime, explains the three components that contribute to uptime, reviews some of the problems with existing enterprise server management, provides a clear definition of clustering, and finally gives an honest explanation of what it can and can’t offer your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Security Troubleshooting: Part I-- Connectivity Through ASA or PIX Firewalls by Global Knowledge May 2009 - (Free Research) This white paper is the first in a three-part series, each of which examines the challenge of implementing network security on equipment from Cisco Systems while maintaining the connectivity requirements of the business or enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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