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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Data Management Requirements for Physician Payment Transactions by DataFlux Corporation
June 14, 2010 - (Free Research) In this white paper, David Loshin from Knowledge Integrity explores the data management requirements necessary to support compliance with the reporting requirements for physician payment transparency and disclosure in the Patient Protection and Affordable Care Act of 2009. Read this paper to learn more.
Health Information Exchange (HIE) and Analytics moving Healthcare Forward by InterSystems Corporation
April 05, 2012 - (Free Research) This expert E-Guide from SearchHealthIT.com examines the current state of health information exchange (HIE). topics discussed include the standardization of health data across disparate networks, keeping patient data secure and resolving the needs of competing hospitals.
Overcoming 21st Century healthcare challenges by IBM
March 16, 2012 - (Free Research) In this session, you will learn how IBM Enterprise Content Management capabilities such as IBM Case Manager and IBM Content Analytics work in an integrated manner to ensure complete co-ordination of patient information as well as how that information can be analyzed to derive trends and / or potential treatment conflicts.
Clinical Archiving Made Simple - Compliance, Protection, And Unified Availability That Scales by Dell, Inc.
May 11, 2011 - (Free Research) Medical imaging is achieving phenomenal growth. This advance in patient care comes at a cost - a data explosion and resulting silos of clinical information that threaten to overwhelm your data center. With the Unified Clinical Archive, you can store, access, and share medical files from all your medical imaging applications.
Hartford Hospital - Reducing Costs While Enhancing Patient Care by Iron Mountain
March 09, 2012 - (Free Research) This case study examines how Hartford Hospital outsourced its medical records management without service interruption, ensuring the highest level of patient care while reducing costs. read on to find out how they did it.
Collaborative Care Wherever You Are by SAP America, Inc.
December 31, 2011 - (Free Research) What if there was a way to monitor patients and provide important information to them when they are outside of healthcare facilities? Read this paper to discover a healthcare application that can reduce avoidable hospital admissions and healthcare costs, encourage timely, effective interventions, and drive positive changes in patient behavior.
How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
Managing Medical Image Data by Iron Mountain
March 07, 2012 - (Free Research) This case study demonstrates how Rockford Health was able to provide their care givers with ready access to patient data while safely archiving medical images and protecting them offsite in the event of a disaster.
Custom Web application creates business value
by Dell and VMware
May 01, 2012 - (Free Research) In this exclusive podcast, listen as Nicole Bradberry, CIO of Rise Health Inc., describes the process of building a custom web application that her enterprise now utilizes to handle intake and aftercare procedures for primary care physicians. Gain insight into the IT innovation that landed Bradberry the coveted Business Harmonization Award.
Return on Investment in EHRs by HP & Intel
September 16, 2011 - (Free Research) Meaningful use is only the beginning: Efficiency and more –appropriate coding bring savings and increase revenues. This white paper discusses features and benefits of an EHR system, government incentives, sources for ROI as well as building the business case for EHR.
Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation
March 01, 2012 - (Free Research) In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.
The Connected Consumer by Oracle Corporation
October 19, 2011 - (Free Research) There is a new customer with which every online business must contend. Armed and empowered, they are leveraging a multitude of channels and a myriad of devices to stay “connected” to their favorite sites. What makes the connected customer tick? Find out in this paper by Lauren Freedman of the e-tailing group.
Protecting Personally Identifiable Information: What data is at risk and what you can do about it by Sophos, Inc.
June 24, 2010 - (Free Research) Misusing, losing, or otherwise compromising personally identifiable information can carry a steep financial cost, damage a business’s reputation, and even lead to criminal prosecution. Read this white paper to learn more about the challenges organizations face and the steps they can take to ensure the safety of this sensitive information.
Improving business processes and customer satisfaction with Cloud Applications by SAP America, Inc.
May 24, 2012 - (Free Research) Many organizations struggle when it comes to improving sales, driving customer satisfaction, collaborating with business partners, and maximizing value of applications. Access this virtual environment for a bevy of content that can help you conquer your greatest business struggles ranging from optimizing sales to the cloud and beyond.
Securing Medical Devices by McAfee, Inc.
May 25, 2012 - (Free Research) This white paper highlights a centralized, efficient and effective risk mitigation solution for the health care industry. Within, discover how to implement the necessary controls to significantly reduce the potential compromise of sensitive patient information.
Transforming Healthcare with Content and Predictive Analytics and ACM by IBM
March 16, 2012 - (Free Research) Access this webcast to learn how IBM Enterprise Content Management capabilities (case management, content and predictive analytics, and document imaging and capture) can help reduce hospital readmissions, increase patient care and management, and lower administrative costs.
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