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Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation
March 01, 2012 - (Free Research) In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.
CW+: Quocirca report: Web retailing - keeping the orders flowing by ComputerWeekly.com
August 12, 2010 - (Free Research) Whether it is selling books, groceries, gadgets or tickets, the volume of orders being taken online continues to grow. Ensuring that customers receive a prompt and personal experience, whilst remaining assured about security, is essential to the ongoing success of online retail.
Meridiana Fly Meets Increased Demand for Online Bookings with Riverbed's Help by Riverbed Technology, Inc.
November 08, 2011 - (Free Research) Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand.
SAP In-Memory Technology: Changing the Way Business Intelligence is Managed by SAP America, Inc.
March 31, 2011 - (Free Research) SAP in-memory computing is putting the "r" back in "real-time" computing by bringing together online transaction processing (OLTP) applications and online analytical processing (OLAP) applications at a lower total cost. Get an in-depth look at how this technology will impact business.
Compare and Contrast SPB and TRILL by Avaya
November 01, 2011 - (Free Research) With the amount of data center consolidation occurring today, moving to server virtualization has happened very quickly. This whitepaper discuss SPB and TRILL, two emerging technologies that wish to virtualize networks without adding complexity.
Why performance management? A guide for the midsize organization by IBM
February 22, 2012 - (Free Research) This brief white paper provides an overview of how performance management can help midsize companies meet challenges using IBM Cognos Express, an integrated, one-stop business intelligence (BI) and planning solution purpose-built for midsize companies. IBM Cognos Express is a cost-effective choice for performance management.
Try Office 365 for free for 30 days by Microsoft
December 23, 2011 - (Free Research) Receive a 30 day no-risk trial of Office 365, a suite of Internet-based services devised to help meet your needs for robust security, 24/7 reliability, and user productivity.
Federal BP Whitepaper "Your Network is the New Battlefield" by IBM
January 11, 2012 - (Free Research) Taking a proactive approach to information and network security is vital to combating the ever-increasing multitude of cybersecurity threats. Access today’s whitepaper to learn more about a flexible automation framework for continuous monitoring and management to help maintain network security.
BriForum Academy by SearchVirtualDesktop.com
March 30, 2012 - (Free Research) Every year people come from around the world to hear from leading industry experts, vendors and Brian Madden himself on the state of the industry and where things are going. Now, for the first time ever, select sessions of BriForum Chicago 2011 are going online in our BriForum Online Academy.
Tips for a Pain Free ERP Implementation by Plex Systems
July 20, 2010 - (Free Research) Your next software implementation doesn’t have to be a nightmare. It can be done faster and with less training and without the need for upgrades or continued training. Read this paper to learn about the Plex Online implementation and training process, a process perfected over hundreds of successes.
RHEV for Servers: Competitive Pricing whitepaper by Red Hat
May 25, 2012 - (Free Research) <p>This document compares the pricing of Red Hat Enterprise Virtualization (RHEV) with the pricing of VMware vSphere 5 for server virtualization. Inside, find detailed pricing comparisons for the use cases of 100 and 250 virtual servers.</p>
RHEV for Desktops: Competitive Pricing Whitepaper by Red Hat
May 25, 2012 - (Free Research) This document compares the pricing of Red Hat Enterprise Virtualization for Desktops (RHEV) with the pricing of VMware View 5 for desktop virtualization. Access a detailed price comparison for the use cases of 100 virtual desktops.
IDC Whitepaper: Red Hat Virtualization by Red Hat
December 31, 2011 - (Free Research) <p>Gary Chen, IDC Research Manager for Enterprise Virtualization Software, outlines virtualization interoperability challenges and key market trends shaping its future. Learn about Red Hat's role in the development of enterprise virtualization technology, new features found in RHEV 3.0, and the next wave in enterprise virtualization―the cloud.</p>
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