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Your search for keyword: On-Line Operational returned 231 results.
 
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Best Practices for Transforming to a Multi-Channel Contact Center by inContact
January 18, 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ensure High Availability with Proactive Support Services by Hewlett-Packard Company
May 11, 2012 - (Free Research) <p>Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management.  </p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Better Option for Hardware and Software Support by Hewlett-Packard Company
May 11, 2012 - (Free Research) Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
(EGUIDE) VIEW ABSTRACT | GO TO

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.
October 17, 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.
(EBOOK) VIEW ABSTRACT | GO TO

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge
November 05, 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation
March 01, 2012 - (Free Research) In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation
April 05, 2010 - (Free Research) Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
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The Top 10 Technical Considerations for Evaluating E-Commerce Platforms by Art Technology Group (ATG)
July 23, 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
(EZINE) VIEW ABSTRACT | GO TO

SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage. 
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Multi-Modal Learning by SkillSoft Corporation
Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies. 
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IBM SPSS Predictive Operational Analytics by IBM
May 09, 2012 - (Free Research) Operational dexterity is essential in today's globally competitive business environment. A predictive analytics solution can help you achieve this level of agility. This webcast from IBM outlines a predictive operational analytics option that enables you to capture and integrate data to determine future outcomes and make better decisions.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Operational Risk Management: A Clear Path to Proactively Managing Risk andEnsuring Operational Continuity by SAP America, Inc.
February 29, 2012 - (Free Research) Read this paper to learn how to proactively manage and reduce the operational risks that can drive up costs and cause serious incidents. Discover how to give your people the skills and tools necessary to ensure safe operations and ensure operational continuity while delivering return on investment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Operational Analytics: Putting Analytics to Work in Operational Systems by Oracle Corporation
March 06, 2012 - (Free Research) Download this white paper for a better understanding of how to use analytics to improve your day-to-day business operations.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reducing risk, enhancing analysis with operational risk management solutions

 by IBM
February 15, 2012 - (Free Research) The Solvency II Directive was rolled out to protect consumers by promising that insurance companies maintain sufficient funds to meet all claims. Complying with the risk management portion of the initiative can be difficult for insurance companies. This paper details how Unum implemented an operational risk management solution to address this.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating Business Value Through Location-Based Intelligence by SAP America, Inc.
March 22, 2011 - (Free Research) In this white paper, we introduce geographic data services and discuss how they are employed in both operational and analytical business applications. The paper also reviews analytical techniques applied across many types of organizations and examines a number of industry-specific usage scenarios.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Succeeding with Data Virtualization - High Value Use Cases for Operational and Data Management Data Services by Denodo Technologies
March 30, 2012 - (Free Research) This paper discusses virtual data services for operational business processing and data management as well as successful virtualization use cases.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Invest in innovation by reducing your server management burden by ComputerWeekly.com
November 30, 2010 - (Free Research) Most IT budgets work on the basis that 70% of costs go on operations, and 30% on innovation – but many IT managers would prefer that ratio to be reversed. Servers are often seen as an operational burden requiring costly management time, so how can you free up cost and time to allow more of your server budget to be spent on innovation?
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Data Center Infrastructure Management Software Improves Planning and Cuts Operational Costs by Schneider Electric
February 10, 2012 - (Free Research) Today’s IT pros are being challenged to convert their data centers from costly infrastructures into producers of business value. This resource explores how data center infrastructure management (DCIM) software tools can simplify operational processes, cut costs, and speed up information delivery.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

DCIM Software to Cut Energy and Operational Costs

 by APC by Schneider Electric
June 29, 2011 - (Free Research) Access this exclusive resource to learn how data centre infrastructure management software tools can simplify operational processes, reduce costs, and accelerate information delivery.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Operational Intelligence - Boosting Performance with 'Right Time' Business Insight by IBM
January 24, 2012 - (Free Research) This report from Aberdeen looks at how leading companies are using business intelligence (BI) to achieve superior performance in sales management, customer service and financial efficiency. Read how your organization can achieve similar performance by following specific steps and actions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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