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Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.
May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
Supercomputers: A Computer Weekly guide by ComputerWeekly.com
May 2012 - (Free Research) This special Computer Weekly report analyses the market for supercomputers, peripherals and applications, the supercomputer community, developments in technology, and offers a country by country comparison.
IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
ReferenceWare by SkillSoft Corporation
ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!
Measuring Employee Performance the Right Way by SuccessFactors
April 2012 - (Free Research) This white paper explores employee performance in today's organizations and examines how poor data analysis is contributing to percentage increases. Discover the right way to measure performance by ensuring data validity through key tactics and realize how accurate measurements can help drive business success.
Reducing Turnover and Managing Change by SuccessFactors
April 2012 - (Free Research) High turnovers and a changing marketplace are forcing companies in the retail sector to rethink the way they conduct their business. Many are turning to training and talent management as a means to drive organizational success. Read this white paper to learn more about this strategy and how it can benefit your business.
Key Considerations for Federal Workforce Planning - 2012 by SuccessFactors
April 2012 - (Free Research) With shrinking budgets and a number of employees set to retire, federal HR directors are having trouble with workforce planning. This white paper discusses how cloud-based workforce analytics and planning technologies can resolve these issues and help you regain control of workforce management.
Bersin Bulletin - Rethinking Recruiting: Modernizing the Way We Hire by SuccessFactors
March 2011 - (Free Research) While many are out of work and eager to find jobs, organizations are having trouble finding the right candidates for the jobs they're hiring for. This white paper discusses how leveraging social networking technologies can improve the recruitment process and ensure the right applicants are sought out and hired.
Debunking Security Concerns with Hosted Call Centers by inContact
September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
Call Recording with BlackBerry Smartphones by BlackBerry
May 2012 - (Free Research) <p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>
FCR Done Right! by Enkata Technologies
April 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
How to tackle risk taxonomy by ComputerWeekly.com
November 2010 - (Free Research) This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available.
Instrumentation Laboratory supports double-digit growth with HP Networking by HP & Intel
October 2011 - (Free Research) Instrumentation Laboratory's objective was to expand network resources to accommodate double-digit business growth, acquisitions, facilities expansion, and rapid new product development and introductions across multiple locations— without increasing network management staff. Learn how HP Networking helped meet this objective.
GTE Federal Credit Union by Riverbed Technology, Inc.
January 2012 - (Free Research) Read this 3-page case study to learn how GTE FCU avoided a costly “forklift” upgrade and instead benefited with Riverbed Steelhead appliances by reducing data traffic by fourfold, achieving RPO objectives, and enabling rich, granular reporting capabilities.
Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
Adapt your contact center for increased customer satisfaction by inContact
January 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
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