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IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 04, 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. (IT BRIEFING) VIEW ABSTRACT | GO TO

Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM February 07, 2012 - (Free Research) This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years. (EGUIDE) VIEW ABSTRACT | GO TO

Three Steps To Strategic Planning Excellence In Wholesale Distribution Companies by SAP America, Inc. January 27, 2012 - (Free Research) This paper outlines a set of core analytics customized for wholesaler-distributors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Network Evolution University: Next Generation Networks by SearchNetworking.com November 09, 2011 - (Free Research) In order to combat the ever-evolving challenges of today’s networks, it’s time to head back to school in our exclusive Network Evolution University – Featuring three distinct classes and nine progressive learning lessons that explore all there is to know about next generation networks and how to overcome the challenges they present. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Gartner predictions around Social CRM by Infor CRM February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. (EGUIDE) VIEW ABSTRACT | GO TO

Booz&Co: M-Commerce Comes of Age. Collaborate to Succeed by ComputerWeekly.com September 20, 2011 - (Free Research) This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Booz&Co: M-Commerce Comes of Age. Collaborate to Succeed by ComputerWeekly.com October 07, 2011 - (Free Research) This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time. (WHITE PAPER) GO TO WHITE PAPER

Strategic Profitability Management by SAP America, Inc. December 31, 2011 - (Free Research) Very few of today's companies have a reliable way to achieve the widest profitability margins consistent with other strategic objectives, largely because no one person or organization is responsible for it. Read this white paper to find out what Ventana Research recommends as part of an effective profitability management strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrate Advanced Analytics with Salesforce.com for Greater Business Insight by Business Objects January 2008 - (Free Research) The need for strategic information by department and executive managers is driving the transformation of tactical departmental systems into enterprise solutions, regardless of the size of the company employing the solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Web 2.0 - opportunities in advertising and presence-based services by ComputerWeekly.com December 2010 - (Free Research) The mobilisation of Web 2.0 is fostering new partnerships and rivalries throughout the value chain. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Become an Innovative Sales Manager in 4 Virtual Steps by Citrix Online Go To Meeting January 2012 - (Free Research) This SellingPower white paper explores four strategic ways that sales managers can win by leveraging virtual tools for internal team collaboration, client presentations, training and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Alignment-Focused Organization: Bridging the Gap Between Strategy and Execution by SAP America, Inc. November 2007 - (Free Research) Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Operationalizing Online Customer Experience by Tealeaf September 2011 - (Free Research) This webinar details the strategic value of operationalizing a customer experience effort across your business. What's more, to give you a head start, Eric T. Peterson will outline Web Analytics Demystified's six step process for operationalizing customer experience management within your own organization. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Netflights.com uses Tealeaf in the call center  to help generate 20% of all revenue by Tealeaf November 2010 - (Free Research) To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Create Enduring Customer Relationships by Oracle Corporation March 2011 - (Free Research) Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Retailers' Response to the Global Economy Downturn - Enabling Immersive Shopping Experiences by Oracle Corporation March 2009 - (Free Research) This white paper will explore the global retail industry's movement towards the attainment of total immersive shopping experience (ISE) abilities, and discuss how integrated customer relationship management (CRM) software suites will represent the key technological enabler to achieve this fundamental strategic business objective. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Replication options for virtualized environments by Quantum Corporation August 2009 - (Free Research) W. Curtis Preston, executive editor of the Storage Media Group and independent backup expert, discusses the options currently available for performing replication as part of a backup strategy for virtual machines, benefits and drawbacks of using replication in a virtualized environment. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. (EZINE) VIEW ABSTRACT | GO TO

Presentation Transcript: Intelligent Data Management by Dell, Inc. November 2011 - (Free Research) This expert presentation transcript with Deborah Sheedy, Storage Solutions Marketing Manager with Dell, explores changing your fundamental cost structure around infrastructure to pursue innovation and drive business value. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Advancing Enterprise Mobility to Improve Sales and Service by SAP America, Inc. March 2011 - (Free Research) Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes – and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM March 2011 - (Free Research) In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Five Steps to Improving Business Performance through Customer Intimacy by IBM November 2010 - (Free Research) Business success today requires a new depth of customer insight. Read this white paper to learn five practical steps your companies can take to achieve customer intimacy and, by doing so, achieve breakaway performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Costs More Effectively by SAP America, Inc. December 2011 - (Free Research) This Ventana Research paper identifies the IT components that can be used to identify ways to improve cost management for success in today's recovering yet volatile market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best-In-Class Spend Management Hinges On Spend Analysis by Ariba, Inc. January 2012 - (Free Research) This research report examines the crucial set of processes that encompass spend analysis by exploring the pressures, strategic actions and capabilities of 132 organizations surveyed globally in September 2011. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to successfully consolidate your Windows environment by Hewlett-Packard Company July 2010 - (Free Research) HP's Operations Manager 9.00 for Windows allows your organization to spend more time on strategic initiatives by using consolidated infrastructure monitoring tools. Download this evaluation copy and get a hands-on example of how this software works. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

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