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Metrics for Social Customer Service by SAP America, Inc. July 25, 2011 - (Free Research) This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems. (EBOOK) VIEW ABSTRACT | GO TO

Electrical Efficiency Measurement for Data Centers by APC by Schneider Electric October 2010 - (Free Research) This paper explains how data center efficiency can be measured, evaluated, and modeled, including a comparison of the benefits of periodic assessment vs. continuous monitoring. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Performance Measurement and Reporting: Understanding the Global Investment Performance Standards® by Advent Software, Inc April 2010 - (Free Research) Whether you are just starting a compliance program or need to fine-tune your existing process, this document will help you understand the steps involved in becoming GIPS compliant. It is not a substitute for the Standards themselves. It is designed to help you understand the value of compliance, what’s needed to achieve it, pitfalls to avoid. (WHITE PAPER) GO TO WHITE PAPER

The global state of the project management office by ComputerWeekly.com May 2011 - (Free Research) This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. (IT BRIEFING) VIEW ABSTRACT | GO TO

Quantifying the Business Value of VMware View - Webcast by VMware, Inc. February 2012 - (Free Research) Many enterprises have discovered that the use of virtualization to support desktop workloads creates a range of significant benefits. This VMware sponsored webcast with IDC will provide both quantitative measurement of the business value -- defined as the expected ROI -- and qualitative analysis associated with the use of VMware View™. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Optimizing the Data Center with Energy Efficient Servers by Dell, Inc. and Intel June 2009 - (Free Research) The Dell Energy Smart architecture provides a comprehensive, system-wide approach to balancing performance and energy use in new 11th-generation Dell PowerEdge servers - capabilities that are critical to simplifying IT and meeting the power and cooling challenges of enterprise data centers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overall Equipment Effectiveness: Monitor and Improve the Effectiveness of Your Manufacturing Processes by Plex Systems February 2012 - (Free Research) This white paper presents a thorough understanding of what overall equipment effectiveness (OEE) is, how it works, and the countless benefits that result from its use. Also discover tools that enable you to accurately measure OEE so you have a clear picture of how it's improving your process efficiencies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP and Environmental Footprint Management for Manufacturers by IFS January 2012 - (Free Research) This white paper examines not only the technologies, but the organizational dynamics necessary to successfully implement an environmental footprint management program that can encompass all organizational impacts on the environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Information Governance Online Symposium -- E-discovery and the Cloud by SearchCompliance.com November 2011 - (Free Research) The cloud has the potential to radically change e-discovery. Cloud applications can help data integration and reporting, and eliminate redundancy and disparate data management apps in the enterprise. However, the cloud also increases security risks and introduces some loss of data control. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Why Virtualization Management Needs Revamping by CA Technologies. August 2011 - (Free Research) Most enterprises that have deployed virtualization have realized substantial benefits including more agile server consolidation, provisioning, or providing disaster recovery. However, most enterprises are only 30% virtualized. Learn about management and performance measurement tools that help provide further growth in virtualization systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Streamlining network connectivity for agile data centers by Dell, Inc. and Intel April 2011 - (Free Research) Administering routine network processes can take time away from critical tasks. Dell™ Advanced Infrastructure Manager (AIM) software automates network connectivity, reconfiguration, and workload retargeting to boost data center efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplifying the Network with 10 Gigabit Ethernet Unified Networking by Dell, Inc. and Intel November 2011 - (Free Research) Unified networking over the 10 Gigabit Ethernet in the data center offers numerous benefits for the virtualized data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Networking on 10 Gigabit Ethernet by Dell, Inc. and Intel November 2011 - (Free Research) Unified networking over 10 Gigabit Ethernet in the data center offers many benefits, including a simpler infrastructure, lower equipment and power costs, and the flexibility to evolve as the virtualized data center does. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Planning for and Managing the Future of your Network by Quest Software February 2012 - (Free Research) This white paper delivers best practices for helping you with network planning and expansion. From design considerations to business needs, get the information you need to build a successful network plan. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Efficient Management for Dynamic Data Centers by Dell, Inc. and Intel February 2011 - (Free Research) This interactive webcast explores ways to simplify infrastructure management to achieve the next level in IT efficiency. The hour-long event focuses on how Dell's Advanced Infrastructure Manager eliminates the silos that encumber IT management, enabling IT groups to manage servers, networks and storage as a single pool. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Real World Data Center Management: Part 3 by Dell, Inc. and Intel September 2011 - (Free Research) In this video, Christian Liem, Server Manager at Gensler, shares his views on capacity planning, automation, the value in standardizing IT resources, both the technology and the process for delivering it. Watch this video to learn more about the issues and progress on their virtualized environment. (VIDEO) VIEW ABSTRACT | GO TO

Roxbury Community College delivers exceptional technology experience with HP Networking and Converged Infrastructure by HP and Intel February 2012 - (Free Research) This case study explains how one organization within the education industry improved network performance and IT reliability while reducing physical server count and power and cooling demands all with converged infrastructure solutions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Channel Health IT E-Book Chapter: Network security concerns for health care by SearchNetworkingChannel.com February 2012 - (Free Research) Access this resource for expert insight into how health IT leaders can face the network security challenges of today – and use these challenges as an opportunity to revamp their overall management strategy. (EBOOK) VIEW ABSTRACT | GO TO

Proactive Network Monitoring and Management by Nimsoft, Inc. January 2012 - (Free Research) Uncover how monitoring technology can equip network administrators with the vital insights needed to govern and ensure availability of servers and applications, whether managed locally or in the cloud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Disaggregation of the Enterprise Network by HP and Intel February 2012 - (Free Research) Market competition, innovation and a renewed focus on business requirements have led to a resurgence of multivendor network architectures. Access this resource to learn more about this renewed approach that can improve functionality and lower costs with little or no additional operational complexity. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

vSphere 5 Evaluation Guide - Volume 3: Advanced Networking Features by Dell and VMware February 2012 - (Free Research) Explore advanced networking features in VMware vSphere 5.0 in this in-depth, step-by-step guide to configuring and testing these essential features for your virtual environment. Discover how NetFlow, port mirroring, and user-defined resource pools help network admins gain visibility in virtual machine traffic and troubleshoot network issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What’s New in VMware vSphere 5: Networking by Dell and VMware February 2012 - (Free Research) Explore enhanced networking tools and capabilities in vSphere 5.0 that can simplify the tasks ofnetwork admins by providing increased visibility into virtual infrastructure traffic, greater network I/O control, and end-to-end SLAs for critical applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tips for Exchange Mailbox Protection by Mimecast April 2011 - (Free Research) In this e-guide, gain expert insight into how to secure messages with Exchange Server 2010. Find out about common issues IT pros have with unprotected Exchange mailboxes and learn about options to ensure protection. And get tips for managing Exchange servers and administrators to achieve a successful message security initiative. (EGUIDE) VIEW ABSTRACT | GO TO

Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast April 2011 - (Free Research) This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Security risks that can affect your industry by Websense, Inc. February 2012 - (Free Research) As the threat landscape continues to evolve, the approaches to thwart them must also. But with emerging trends like social networking and the influx of mobile devices, ensuring adequate security is becoming more complex. In this expert resource, explore the security risks organizations face in today’s changing environment. (EGUIDE) VIEW ABSTRACT | GO TO

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