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Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.
May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.
Price. Performance. Advantage. Red Hat Enterprise Linux on the HP ProLiant DL980 Server by Red Hat and HP
March 2012 - (Free Research) Inside, learn more about a larger x86 platform designed for Linux and enterprise applications that can help address many of your top IT challenges including high availability and scalability demands, the reliability to handle high-density virtualization, lower operating costs, and reduced server sprawl.
ReferenceWare by SkillSoft Corporation
ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!
S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.
IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
Migrate from UNIX to Red Hat Enterprise Linux on HP ProLiant servers by Red Hat and HP
March 2012 - (Free Research) Today’s organizations have managed to improve their IT performance at dramatic cost savings. Learn how this open source technology can give your business the freedom to cost-effectively and efficiently respond to today’s increasing business demands while avoiding vendor-lock in.
Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
Uptime and the Value of Clustering for Linux Servers by Global Knowledge
August 2010 - (Free Research) This white paper explores the need for uptime, explains the three components that contribute to uptime, reviews some of the problems with existing enterprise server management, provides a clear definition of clustering, and finally gives an honest explanation of what it can and can’t offer your organization.
Debunking Security Concerns with Hosted Call Centers by inContact
September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
Dell Compellent Storage Center - Linux by Dell, Inc.
April 2012 - (Free Research) This white paper provides an overview of specific information required for administrating storage on Linux servers connected to the Dell Compellent Storage Center. The information is intended for administrators with at minimum a basic understanding of Linux systems, specifically general tasks around managing disk partitions and file systems.
Look at Linux, the operating system and universal platform by IBM
March 2012 - (Free Research) <p>When it comes to IT, Linux is everywhere. From smart phones to powerful computer systems, this flexible operating system addresses a significant number of usage models. Read this white paper to learn more about the universal platform and discover all the computer segments that it plays a role in.</p>
Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.
Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
How IG Group Made 500% Performance Gain, Reduced Costs by Red Hat and HP
April 2012 - (Free Research) <p>Learn how one organization migrated to a high performance Linux operating system to see benefits like greater server capacity, increased scalability, reduced costs and more.</p>
A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.
March 2012 - (Free Research) Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.
Sun Blade 6000 Modular System from Oracle by Oracle Corporation
January 2010 - (Free Research) The Sun Blade 6000 Modular Systems present a comprehensive multitier blade portfolio that lets organizations deploy the broadest range of applications on the most ideal platforms. This document describes the Sun Blade 6000 Modular Systems along with their key applications, architecture, and components.
Troubleshooting Made Easy In Linux by Global Knowledge
May 2009 - (Free Research) Troubleshooting is a necessary evil. Where does one start when the operating system does not start, the application does not load or run correctly, the network hangs or a network service does not listen or perform? Linux is noted for being rock solid, stable, and easy to manage but not as user friendly.
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