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The Alignment-Focused Organization: Bridging the Gap Between Strategy and Execution by SAP America, Inc. November 01, 2007 - (Free Research) Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Management Best Practices For Insurance: Five Ways to Increase Conversion and Adoption Rates by Tealeaf September 27, 2011 - (Free Research) To jump-start your customer experience efforts, Tealeaf, the leader in online Customer Experience Management (CEM) software, recommends in this white paper five best practices that you can implement today to establish an online customer experience competency within your organization. Continue reading to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Management Best Practices For Retail: Five Ways to Increase Conversion and Adoption Rates by Tealeaf September 28, 2011 - (Free Research) In today's economy, no online retailer can afford to postpone investing in the online customer experience. Retailers need to take immediate steps to ensure they understand the experience of their customers who are transacting online. Read this white paper to learn the retail customer experience management best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 ways to increase online self-service adoption for financial services by Tealeaf September 27, 2011 - (Free Research) Financial institutions need to take immediate steps to ensure they understand the experience of their customers who are transacting online. In this white paper learn how to implement an effective customer experience management (CEM) to help build customer loyalty, revenue, cost savings, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Management Best Practices For Travel and Hospitality: Five Ways to Increase Conversion and Adoption Rates by Tealeaf September 27, 2011 - (Free Research) In this white paper, we go over five best practices based on working with some of the world's leading travel and hospitality companies to help them take a more systematic, quantifiable approach to improving their online customer experience and, in turn, increase revenue. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What to think about when utilizing endpoint securities by Symantec Corporation January 20, 2012 - (Free Research) There’s a lot to consider when establishing a proper endpoint security for your organization. And with so many tools available today, it is easy to forget the very basics of security. View this e-guide to help you refocus on the priorities and discover how to choose, keep or upgrade your endpoint security systems. (EGUIDE) VIEW ABSTRACT | GO TO

Microsoft Exchange Server 2007: Performance on VMware vSphere™ 4 by Global Knowledge September 21, 2009 - (Free Research) Increased adoption of VMware infrastructure and continued performance advances in hardware and software have driven the virtualization of Microsoft Exchange. This paper will detail experiments that demonstrate the efficient performance and scalability of Exchange when running inside a virtual machine on a VMware vSphere™ 4 environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Analyst's take: IBM Cognos software helps schools score top marks by ComputerWeekly.com January 05, 2011 - (Free Research) IBM Cognos software helps K-12 organizations increase visibility and improve decision making, driving improved student performance, lowered cost of interventions, greater productivity, and lower operating costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process by Dolphin October 21, 2009 - (Free Research) This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc. September 2005 - (Free Research) ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Recover lost online revenue with customer experience management by Tealeaf November 2010 - (Free Research) In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Riverbed Helps Meridiana fly Meet Increased Demand for Online Travel Bookings by Riverbed Technology, Inc. November 2011 - (Free Research) Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Hidden Truth About Virtualizing Business-Critical Applications by VMware, Inc. February 2012 - (Free Research) This IDG paper highlights key findings from a survey of over 300 organizations about their virtualization of business critical applications. Find out what drivers are pushing companies to extend virtualization beyond servers, what value they're realizing, and what the true extent is of feared risks like performance impact and limited ISV support.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application Performance Management: The End User is King by CA Technologies. January 2012 - (Free Research) A key component of operating a successful IT infrastructure is application performance management (APM), for which business transaction management (BTM) plays an important role in ensuring a positive end-user experience. APM helps organizations focus on end-to-end monitoring, measuring, and resolution of end-user problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Address the Two Key Challenges with Virtualization by Riverbed Technology, Inc. May 2011 - (Free Research) WAN optimization is a class of technology that has rapidly been adopted across enterprises. Examine the trends toward server consolidation and virtualization, and how WAN optimization can help IT organizations like yours solve the key challenges of application performance and information availability within these environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Performance testing for mobile applications Will your mobile application fail your users? by Hewlett-Packard Company November 2011 - (Free Research) This white paper reviews key mobile trends and analyzes how performance testers must change their testing methodologies to ensure they are accounting for the changes caused by mobile usage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2011 IT Skills and Salary Report by Global Knowledge March 2011 - (Free Research) This paper examines that while the global economic recession of recent years has largely been replaced by a lethargic recovery, many workers continue to be impacted by job loss, reduction insalary and benefits, or job change. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Q-EKM: Quantum Encryption Key Manager: Enterprise Proven Security for Your Valuable Data at Rest by Quantum Corporation July 1967 - (Free Research) Quantum's Encryption Key Manager (Q-EKM) is an Enterprise proven, easy-to-use solution for managing encryption keys across multiple Quantum libraries. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Quantum Encryption Solutions by Quantum Corporation July 1967 - (Free Research) Quantum Encryption Key Manager (Q-EKM) is an easy-to-use solution for protecting valuable data at rest across the enterprise. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Monitoring and Ensuring Application Performance by CA Technologies. June 2011 - (Free Research) Many tools claim to give you a true end-to-end picture of network application performance, but most miss one or both ends of user-driven application usage. This expert e-guide takes a close at the overlapping tools that are key to a complete solution. In addition, uncover top network management challenges and best practices to prepare for them. (EGUIDE) VIEW ABSTRACT | GO TO

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Dell PowerEdge R515 servers delivered high-availability performance for 500+ users with plenty of room for growth by Dell and Microsoft May 2011 - (Free Research) This white paper explores the key components of a highly available architecture. Find out how one specific configuration performed and discover the essential steps required to implement it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VMware vSphere 5: Competitive Reviewer’s Guide by Dell and VMware February 2012 - (Free Research) Compare of VMware vSphere 5 to competing virtualization products such as Microsoft Hyper-V, Citrix XenServer, or Red Hat Enterprise Virtualization (KVM) in this guide. Discover the key competitive advantages VMware has over the competition in an in-depth review of features. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unleashing GRC intelligence: Driving performance with insight by IBM October 2011 - (Free Research) OpenPages 6 empowers managers with the ability to reduce loss and improve performance through deep insight into enterprise-wide governance, risk, and compliance initiatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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