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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Uptime and the Value of Clustering for Linux Servers by Global Knowledge
August 09, 2010 - (Free Research) This white paper explores the need for uptime, explains the three components that contribute to uptime, reviews some of the problems with existing enterprise server management, provides a clear definition of clustering, and finally gives an honest explanation of what it can and can’t offer your organization.
S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.
Fixed Asset Management: Add-on or Dedicated ERP System?
by Sage Software
March 01, 2012 - (Free Research) This guide illustrates precisely how Sage Fixed Assets integrates with enterprise resource planning (ERP) systems to provide businesses with the best of both worlds in fixed asset and financial management.
Top considerations for implementing SaaS ERP by Plex Systems
April 09, 2012 - (Free Research) Read this expert e-guide to find best practices for integrating cloud-based customer relationship management (CRM) applications with on-premise ERP systems.
Integrating a Fixed Asset Management Solution with an ERP System by Sage Software
March 08, 2012 - (Free Research) Watch this webcast to learn the benefits of integrating fixed asset management with your enterprise resource planning (ERP) software. Discover how this strategy can provide a positive impact on your books, reporting, tracking, access, and business functionality.
A Focused Look: How Payroll in a Comprehensive System Saves Time & Money by IQMS
February 29, 2012 - (Free Research) In an effort to decrease maintenance costs from its legacy payroll system, full service manufacturer Wisconsin Plastics, Inc. (WPI) chose to implement the payroll and time and attendance modules offered by its enterprise resource planning (ERP) vendor. Read this case study to learn about the rapid return on investment that WPI experienced.
Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
Security Management: Tips for Integrating Risk, Operations and Incident Management
by RSA, The Security Division of EMC
March 28, 2012 - (Free Research) In this resource, uncover a security management framework, offering 4 steps to help you move your security management from a tactical stance to a more strategic and proactive, business-oriented approach. View now to explore how to master each step in business governance, security risk management, operations management and incident management.
Integrated Security Management: 5 Steps to Effective Compliance
by RSA, The Security Division of EMC
March 28, 2012 - (Free Research) The compliance environment will continue to grow more complex as security threats progress. But adhering to the requirements doesn’t have to be a struggle – if you use the right approach and tools. This resource offers 5 steps to resolving the most basic compliance challenges as well as introduces integrated tools to help you tackle each step.
2011–2012 IT Budget Benchmarks by ComputerWeekly.com
November 21, 2011 - (Free Research) The Corporate Executive Board IT Budget Benchmarking Survey assess IT spending, staffing, and outsourcing levels at more than 175 organizations globally, representing roughly US$38 billion in IT spend. Download for the latest IT budget trends.
BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.
November 08, 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.
The age of compliance: Preparing for a riskier and more regulated world by SAP America, Inc.
August 31, 2010 - (Free Research) Events such as the financial crisis and the Gulf oil spill have provided fresh impetus for efforts to gain better oversight and coordination across risk and compliance functions. Read this white paper to learn how the integrated management of risk and compliance has developed among corporates in multiple countries and industries.
Case Study: Banking on a Winner by ESET
March 28, 2011 - (Free Research) This case study is about the implementation of the ESET NOD32 Antivirus into the Chicopee Savings Bank. The Case Study asks the Senior Vice President of Information Technology about her experience searching for a new security solution, choosing this one, and how well it integrated into her system.
How Midsize Banks Can Overcome Escalating Security Threats by IBM
July 01, 2011 - (Free Research) <p>Like any business, midsize banks face increasing security challenges ranging from threats, compliance, changing business models and more. But what’s even more challenging is that they must address them with limited resources and expertise. In this paper, explore how to tackle security issues with a holistic, integrated approach.</p>
Leverage Cloud-Based Strategies to Boost Talent Management Initiatives
by Workday
December 31, 2011 - (Free Research) Organizations that can gain visibility into the workforce, align it with important initiatives, and continually evaluate and optimize it put themselves in a position to succeed. Read this paper to learn how cloud-based HR and financial applications can provide the operational and strategic insight to improve and align workforce productivity.
Islamic Finance for Investment Managers by Advent Software, Inc
March 2012 - (Free Research) Islamic investment management today presents great opportunities, but setting up a compliant operation requires numerous considerations. Access this white paper to uncover 5 steps that will ensure a Shari’ah-compliant portfolio.
Active Administrator™, Version 5.6.1 by ScriptLogic Corporation
December 2010 - (Free Research) Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights.
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