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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 26, 2012 - (Free Research) This paper discusses using predictive analytics to improve customer satisfaction.

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Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center by Enkata Technologies

February 01, 2011 - (Free Research) This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance.

(WHITE PAPER)

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IBM and Red Hat: Security-Rich Collaboration and Messaging Platform by Red Hat and JBoss

IBM and Red Hat have a single, security-rich collaboration and messaging platform that makes it simple, easy, and affordable to improve organizational productivity and effectiveness. It is much more than a Microsoft Exchange/desktop alternative.

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Simplify Network Management, Speed Troubleshooting and Improve Efficiency by Cisco Systems, Inc.

January 25, 2012 - (Free Research) As networks are evolving and transforming, so must the management approaches taken. Read this asset to learn about a grouping of management products to help effectively manage your network and the services it delivers.

(WHITE PAPER)

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Finding the Right Network Traffic and Performance Analysis Solution by Cisco Systems, Inc.

March 16, 2012 - (Free Research) Having clear visibility into your network is vital to optimizing resources, troubleshooting performance issues, and ensuring a consistent end-user experience. Watch this video to learn about a product to help you achieve these goals.

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Moving from Paper to Electronic Health Records: Optimizing the Transition by Iron Mountain

December 31, 2011 - (Free Research) This white paper presents transformational approaches and strategies for moving clinical documentation processes to EHRs, as well as an overview of types and stages in the journey to electronic records as well as considerations for provider organizations.

(WHITE PAPER)

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Converged Management for Wired and Wireless Networks by Cisco Systems, Inc.

November 30, 2011 - (Free Research) Discover how Cisco’s Prime Network Control System (NCS), a converged management platform for wired and wireless networks, can help you improve operational efficiencies, reduce operating expenses, and lower capital expenditures for your organization.

(PRODUCT OVERVIEW)

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The World’s Most Popular Network Management Tool Gets a Makeover by Cisco Systems, Inc.

March 30, 2012 - (Free Research) Learn about the importance of network management tools, as well as a specific solution that can help you simplify the lives of your network managers and improve operational efficiency and effectiveness.

(WHITE PAPER)

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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

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Managing Dell Blade and Chassis Using Dell OpenManage Essentials by Dell, Inc. and Intel

November 01, 2011 - (Free Research) This white paper explains how you can simplify data center management and improve operational visibility by viewing multiple blades, switches, and other systems from a single console. Learn more about this approach, its prerequisites, and key benefits here.

(WHITE PAPER)

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Automating GRC and Endpoint Compliance; Real-world Issues, Considerations, and Results by ForeScout Technologies, Inc.

May 04, 2011 - (Free Research) How can you improve security compliance AND save money? Through automation. Watch this webcast to hear a real-world story about how one organization is saving $400,000 per year by linking ForeScout Technologies’ NAC system to ArcSight’s SIEM platform.

(WEBCAST)

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Dell Advanced Infrastructure Manager: Technical Guide by Dell, Inc. and Intel

August 29, 2011 - (Free Research) This technical guide underscores the need for certain changes within today's data centers. Discover how you can avoid deploying new hardware to address your top infrastructure pain points and optimize your use of existing equipment instead.

(TECHNICAL ARTICLE)

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Optimization in Energy & Utilities - Effectively plan, schedule and monitor systems by IBM

May 01, 2012 - (Free Research) <p>In this white paper, learn about an innovative planning, scheduling, and monitoring strategy designed to enable businesses in the energy industry to improve operational efficiency, reduce risks, and cut costs. Discover the benefits of a planning technique that provides real-time visualization into and support of business operations.</p>

(WHITE PAPER)

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IBM SPSS Predictive Operational Analytics by IBM

May 09, 2012 - (Free Research) Operational dexterity is essential in today's globally competitive business environment. A predictive analytics solution can help you achieve this level of agility. This webcast from IBM outlines a predictive operational analytics option that enables you to capture and integrate data to determine future outcomes and make better decisions.

(WEBCAST)

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Operational Analytics: Putting Analytics to Work in Operational Systems by Oracle Corporation

March 06, 2012 - (Free Research) Download this white paper for a better understanding of how to use analytics to improve your day-to-day business operations.

(WHITE PAPER)

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Increasing Availability and Improving Performance of Your WebSphere Infrastructure by CA Technologies.

November 2008 - (Free Research) Companies are successfully leveraging IBM's Smart SOA™ Approach based on IBM's experience of working with more than 6550 customers worldwide.

(WEBCAST)

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Reducing risk, enhancing analysis with operational risk management solutions

by IBM

February 2012 - (Free Research) The Solvency II Directive was rolled out to protect consumers by promising that insurance companies maintain sufficient funds to meet all claims. Complying with the risk management portion of the initiative can be difficult for insurance companies. This paper details how Unum implemented an operational risk management solution to address this.

(WHITE PAPER)

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FCR Done Right! by Enkata Technologies

April 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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What You Need to Know About the Costs of Mobility by iPass Inc. (E-mail this company)

January 2012 - (Free Research) Control rising mobility expenses, uncover cost reduction opportunities, and improve operational efficiencies through an enterprise-defined mobility strategy.

(WHITE PAPER)

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Decision Management Systems: A practical guide to using business rules and predictive analytics by IBM

October 2011 - (Free Research) In this book, James Taylor, decisions management systems expert, explores how to use your decision management systems to drive unprecedented levels of business value.

(BOOK)

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Improve end-users experiences with application monitoring by Nimsoft, Inc.

January 2012 - (Free Research) This insightful on-demand webcast discusses web application performance monitoring, offering hints and tips for improving end-user response times from Forrester Research analyst Jean-Pierre Garbani.

(WEBCAST)

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An Extensive ERP Search Delivers Load Trail a Company Built for the Long Haul: IQMS by IQMS

March 2012 - (Free Research) Access this brief white paper for a case study on how Load Trail improved its customer relationships and lowered labor costs with a new ERP software system.

(CASE STUDY)

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Learn to Improve Your Oracle E-Business Suite Performance using Oracle BI

by Noetix Corporation

February 2012 - (Free Research) This white paper provides an overview of Oracle Business Intelligence and examines how NoetixViews is instrumental in quickly and simply retrieving meaningful information from Oracle E-Business Suite to meet enterprise reporting needs with Oracle BI.

(WHITE PAPER)

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Bell Rings in Improved Customer Address Information by DataFlux Corporation

February 2011 - (Free Research) Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings.

(CASE STUDY)

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DataFlux Delivers Improved Data Quality, Address Verification for the Miami Herald Media Company by DataFlux Corporation

February 2011 - (Free Research) The Miami Herald Media Company used the DataFlux data quality and data integration platform to improve and enhance the data that drives its Database Marketing division.

(CASE STUDY)

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