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Your search for keyword: IVR - Work returned 304 results.
 
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Top 5 Ways to Make IVR Work For You and Your Customers by inContact
January 18, 2012 - (Free Research) This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Adapt your contact center for increased customer satisfaction by inContact
January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
(VIDEO) VIEW ABSTRACT | GO TO

A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.
March 27, 2012 - (Free Research) Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies
April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud-Based Communications: Are They Right For Your Organization?

 by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Benefits of Cloud-Based Communications

 by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
(EBOOK) VIEW ABSTRACT | GO TO

Collaboration: Working Together Means Working Smarter by Dell, Inc. and Intel
January 08, 2010 - (Free Research) Think about the ways your business could perform better if your employees were connected to each other and to your data. This article tackles some typical business collaboration challenges and how servers can help conquer them.
(JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

Operational Analytics: Putting Analytics to Work in Operational Systems by Oracle Corporation
March 06, 2012 - (Free Research) Download this white paper for a better understanding of how to use analytics to improve your day-to-day business operations.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BlueWorks Live Brochure by IBM
April 12, 2012 - (Free Research) Check out this resource center to learn about Blueworks Live, which allows you automate processes currently run by e-mail. Easily collaborate on tasks with co-workers across teams, departments and the entire organization, access communities focused on process improvement and create process blueprints to discover, map and document your processes.
(PRODUCT DEMO) VIEW ABSTRACT | GO TO

Computer Weekly - 3 April 2012: Data security best practice by ComputerWeekly.com
April 03, 2012 - (Free Research) This week’s Computer Weekly kicks off our Buyer's Guide to data security by looking at the changing role of the IT security chief. We also examine why flexible working is proving so slow to roll out and we talk to the UK's air traffic control operator about its ambitious desktop virtualisation project.
(EZINE) VIEW ABSTRACT | GO TO

New Roles, New Rules: Are Your Smart Phones Tough Enough for Work? Why Emerging Enterprise Applications Require Ruggedness, Reliability by Intermec
May 12, 2011 - (Free Research) Now that smart phones are being used by professionals in fields ranging from field service to customer care, evaluating and selecting the optimal device has become more challenging. Read this white paper for an in-depth look at which smart phone features make work easier and why ruggedness is a requirement.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Working the Way Salespeople Work by Oracle Corporation
September 2008 - (Free Research) Read this white paper to learn how SaaS implementations of CRM provide an entry point to data that more directly serves salespeople's needs with easy-to-use solutions that help them increase productivity and drive more revenue.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly - 17 April 2012: How to ensure smartphone security by ComputerWeekly.com
April 2012 - (Free Research) This week’s Computer Weekly examines the growing threat from smartphones being targeted by hackers and viruses as the devices are increasingly used for work. Hospitality giant Mitchells & Butlers talks about its migration to the cloud and the CIO of Airbus discusses his IT priorities and how he spends €500m a year on IT.
(EZINE) VIEW ABSTRACT | GO TO

vSphere Monitoring: 6 Reports You Might Be Missing by Veeam Software
July 2011 - (Free Research) Remember when virtualization was the hottest technology around? Back then, things were easy. Of course, those were virtualization’s early days, with low-hanging fruit and opportunities for improvement aplenty. But, then, something happened. Read on to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting Private Data: 4 Encryption Choices by Iron Mountain
May 2011 - (Free Research) Data protection is critical insurance against loss of data that could cripple a business. Creating a successful disaster recovery and data protection plan requires people, process and technology in the right recipe to be successful. It is not easy work, but it is essential work.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Server Virtualization Basics: How Server Virtualization Works by Dell and VMware
March 2012 - (Free Research) What is server virtualization? If you're just getting started virtualizing your data center or looking for a refresher on server virtualization basics, this expert e-guide is just the resource you need. This handy and concise guide covers the essentials of what virtualization is and how you can put the building blocks in place.
(EGUIDE) VIEW ABSTRACT | GO TO

Making NAS Work for You: 5 Things to Remember by Cache IQ (E-mail this company)
April 2012 - (Free Research) Don't let today's data growth overrun your NAS - check out this white paper to learn how you can start putting your storage back to work for you.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bistech, See how a construction company can gain greater visibility into it's work-in-progress and projected pipeline data and forecast its revenues, labor needs, and cash flow more accurately. by IBM
October 2011 - (Free Research) See how a construction company can gain greater visibility into its project pipeline and work-in-progress to more accurately forecast revenues, predicts labor needs and manage cash flow.
(PRODUCT DEMO) VIEW ABSTRACT | GO TO

Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com
January 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.
(IT BRIEFING) VIEW ABSTRACT | GO TO

How IT can work with the gadget-conscious Generation Y by ComputerWeekly.com
October 2010 - (Free Research) Generation Y is rapidly entering the workforce, bringing with it the most technology-literate set of workers ever employed. They don’t want to be locked down and restricted – they want flexibility and the freedom to use their own devices and familiar social tools in their jobs. That presents a whole new set of risk management challenges.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Spear Phishing & Today's Cyber Attacks by Bit9, Inc.
May 2012 - (Free Research) While security pros try their best to educate and enforce policy, hackers are working tirelessly to gain your users' trust. This podcast, featuring Bit9's CTO Harry Sverdlove, discusses how to protect against the most common technique used in today's targeted attacks – spear phishing.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Introducing Avaya Collaborative Cloud by Avaya
April 2012 - (Free Research) This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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