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Adapt your contact center for increased customer satisfaction by inContact
January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.
March 27, 2012 - (Free Research) Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.
Oracle Exalytics In-Memory Machine: A Brief Introduction by Oracle Corporation
October 19, 2011 - (Free Research) Download this white paper to gain a better understanding of the industry’s first engineered in-memory analytics machine that delivers no-limit, extreme performance for business intelligence (BI) and enterprise performance management (EPM) applications.
Introduction to Enterprise Information Management by SAP America, Inc.
May 24, 2012 - (Free Research) This webcast examines how SAP’s portfolio of best-in-class solutions can help your organization leverage information management to gain a competitive advantage and deliver trusted information across the enterprise.
Introduction to Virtualization by VMware, Inc.
April 06, 2012 - (Free Research) VMware leads the industry in virtualization technologies that can make up the flexible, virtual IT infrastructures of tomorrow. Attend this webcast to hear from VMware on what virtualization is and the benefits of deploying virtualization technology.
Introduction to VMware View 5 by VMware, Inc.
February 07, 2012 - (Free Research) VMware View™ 5 simplifies IT management while increasing end user freedom by delivering desktop services from your cloud. Building upon VMware's leadership in desktop virtualization, VMware View 5 delivers a high-performance user experience while giving IT greater policy control. View this webcast to learn more about what this solution can offer.
Oracle Exalogic Elastic Cloud: A Brief Introduction by Oracle Corporation
March 16, 2011 - (Free Research) While Exalogic is optimized for enterprise Java, Oracle Fusion Middleware, and Oracle‘s Fusion Applications, it is also an outstanding environment for the thousands of third-party and custom Linux and Solaris applications widely deployed today. Read more in this white paper to what Oracle is also doing for your data center.
Cloud-Based Communications: Are They Right For Your Organization?
by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.
Benefits of Cloud-Based Communications
by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.
Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.
Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
Introduction to VMware vFabric SQLFire by VMware, Inc.
May 03, 2012 - (Free Research) View this webcast to discover a high speed, highly scalable database management system designed for the intense loads of today's applications.
IT Handbook: Introduction to Virtualization by Dell and VMware
February 02, 2012 - (Free Research) In this comprehensive IT handbook, build a solid understanding of server virtualization. Get tips for how you can optimize hardware management and performance, ensure high availability and manage your virtual environment.
Cloud Introduction Video by HP
January 06, 2012 - (Free Research) The cloud computing industry has been evolving over recent years and is expected to continuously advance in the future. Access this video to learn how the cloud can help your business to improve ROI, agility and customer satisfaction.
Introduction to Negotiation: A Primer for "Getting to Yes" by Global Knowledge
January 10, 2011 - (Free Research) This white paper focuses primarily on the negotiation process, different negotiation styles, and the various elements of communication that affect the outcome. When all is said and done, negotiation is the art and science of convincing the other party that your best outcome is good for them.
Oracle Exalogic Elastic Cloud: A Brief Introduction by Oracle Corporation
March 01, 2011 - (Free Research) Oracle Exalogic Elastic Cloud is the world's first engineered system specifically designed to provide enterprises with a foundation for secure, mission-critical private cloud capable of virtually unlimited scale, unbeatable performance, and previously unimagined management simplicity.
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