IVR - Framework - KnowledgeStorm Content Management Results for IVR

January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research) Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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How to use Collaboration Oriented Architectures by ComputerWeekly.com

November 10, 2010 - (Free Research) Collaboration Oriented Architectures (COA) describes information architectures that comply with the COA framework, which in turn is described in the associated COA Framework paper1.

(WHITE PAPER)

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The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com

February 20, 2012 - (Free Research) This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture.

(ESSENTIAL GUIDE)

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10x10x10 Framework: A Model for Creating a Nimble, Adaptable Global Workforce by SkillSoft Corporation

June 30, 2011 - (Free Research) This paper explores a new framework for delivering information in easily-digestible 10-minute portions that satisfy a range of informational needs.

(WHITE PAPER)

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Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework by ComputerWeekly.com

January 17, 2012 - (Free Research) Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group.

(ESSENTIAL GUIDE)

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ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.

September 2005 - (Free Research) ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.

(WHITE PAPER)

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SharePoint 2010: Ten Tips for Creating a Collaborative Framework for your Company by Global Knowledge

November 2010 - (Free Research) This paper examines how SharePoint 2010 is a sophisticated enterprise-level collaboration platform. Whether it’s creating wikis and micro-blogging, or document sharing and project management, SharePoint 2010 allows organizations to take collaboration to an entirely new level.

(WHITE PAPER)

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Big Data Integration: Achieving Positive ROI in the Era of Exponential Data Growth by Syncsort

March 2012 - (Free Research) Attend this webinar to learn about Forrester's Total Economic Impact (TEI) framework and how you can use it to identify high-ROI data integration solutions for your own organization. An overview of Forrester’s DMExpress analysis, with financial results and customer interview highlights, will also be presented.

(WEBCAST)

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An Evaluation Framework For Selecting an Enterprise Cloud Provider by NTT America, Inc., an NTT Communications company

May 2012 - (Free Research) This essential resource breaks down must-have cloud capabilities and presents a comprehensive framework for choosing an enterprise cloud provider to meet your organization’s IT and business needs.

(WHITE PAPER)

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MicroStrategy Enterprise Cloud: Security Framework by MicroStrategy Incorporated

May 2012 - (Free Research) This paper discusses Microstrategy's cloud BI offering and best practices for ensuring security in the cloud.

(WHITE PAPER)

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DataClarity, See how a dashboard framework with pre-built content can streamline development and deployment of performance dashboards by IBM

October 2011 - (Free Research) See how a dashboard framework with pre-built content can streamline development and deployment of performance dashboards.

(PRODUCT DEMO)

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 2012 - (Free Research) This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Build and Maintain Better Connections by SAP America, Inc.

December 2011 - (Free Research) Read this white paper to learn how you can simplify your system and create efficiencies without creating risk with a streamlined, customizable application interface framework tool that helps you monitor and handle errors efficiently.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Measuring the TCO of Tape Storage Solutions by Oracle Corporation

March 2010 - (Free Research) This tutorial presents a framework and financial methodology for deciding whether an enterprise should replace its current "status quo" tape storage solution with a new "proposed" solution, and the economics related to that decision.

(WHITE PAPER)

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HP IRF Simplifies Networks and Operations by HP & Intel

January 2012 - (Free Research) In today’s IP networks, complexity translates quickly into direct cost as well as operational risk. HP has introduced their Intelligent Resilient Framework (IRF) as an answer to the need to reduce complexity and cost.

(WHITE PAPER)

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Lightweight Application Development Systems Ride the Cloud: IDG Report by VMware, Inc.

February 2012 - (Free Research) This paper highlights companies’ confidence level in deploying custom Java applications in the cloud. Learn how to accelerate application deployment and transition to cloud computing by virtualizing applications and implementing a lightweight development framework for quickly building and deploying applications for a virtual environment.

(WHITE PAPER)

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Modernizing Application Platforms for Cost-Effective Cloud Readiness: IDC Report by VMware, Inc.

June 2011 - (Free Research) Mobile, social and cloud application complexities are requiring organizations to modernize their application platforms. This IDC paper presents the structural changes and functionality––including lightweight frameworks, in-memory data management, application management, and more––required in order to evolve to a cloud-ready application platform.

(WHITE PAPER)

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Presentation Transcript: Cloud Computing Security and Regulatory Compliance by Dell, Inc.

March 2012 - (Free Research) This presentation transcript, featuring Jim Reavis of the Cloud Security Alliance, offers advice on how to secure your cloud. Reavis discusses high level vs. detailed cloud security frameworks and suggests questions to ask potential cloud vendors.

(PRESENTATION TRANSCRIPT)

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Executive Director of CSA discusses cloud security and compliance

by Dell, Inc.

March 2012 - (Free Research) In this video, Jim Reavis of the Cloud Security Alliance offers advice on how to secure your cloud. Uncover Reavis’ take on high level vs. detailed cloud security frameworks, as well as questions you should ask potential cloud vendors. Also, review expert tips on strategies such as encryption, identity management and information governance.

(WEBCAST)

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