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Your search for keyword: Goals Customer Service Business returned 3066 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support by Oracle Corporation
November 16, 2011 - (Free Research) Most customer service organizations have recently seen operational budgets cut by nearly 20%. In addition, the goal of maintaining quality customer service has become more difficult to achieve. Organizations must now deliver the same levels of service with fewer resources. Can it be done? Read on, and find out how.
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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The top 10 secrets to using data mining to succeed at CRM Discover proven strategies and best practices by IBM
April 16, 2012 - (Free Research) This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.
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CEM - Using the Power of Analytics to Optimize Customer Delight by OpenText
January 02, 2012 - (Free Research) This report highlights industry best practices for establishing and nurturing CEM programs that delight customers while improving overall business results.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

5 Ways ERP Can Help You Implement Lean by Epicor Software Corporation
April 01, 2007 - (Free Research) Improve productivity and customer service with a lean approach to manufacturing. Read this white paper to learn how ERP works with lean to identify value and non-value components with your SAP system to give you a competitive edge.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
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Online Marketing - How to Create Value from Today's Digital Environment by OpenText
March 29, 2012 - (Free Research) In this paper, you’ll find more details about the trends driving online marketing and advice on how to develop your online marketing strategy to reach goals and deliver maximum value from Web initiatives.
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IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
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HP Key Strategies for Successful Customer CMDB Implementations. by Hewlett-Packard Company
June 2008 - (Free Research) To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
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Leveraging the Cloud to Rapidly Develop Services by Hewlett-Packard Company
May 2012 - (Free Research) <p>This video discusses how one non-for-profit organization set out to improve the way they delivered services to users. Learn how the cloud helped them to cost-effectively achieve this goal and enabled them to provide significant advantages to their customers.</p>
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Reshaping IT for Unprecedented Productivity in a Consumer Driven Era by CA Technologies.
May 2012 - (Free Research) <p>Success in the IT world requires the ability to exceed customer expectations on a regular basis, and, oftentimes, achieving this goal means enlisting the help of a modern service assurance strategy. Read this white paper to learn about the application capabilities a service assurance system should include and how you can implement one today.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Dramatically Speed Accounting and Business Processes by Exact Software
March 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ILM aliases: Storage Tiering, Smart Storage Management by Dell, Inc.
May 2012 - (Free Research) This E-Guide discusses information lifecycle management – how it went away for a while without getting serious notice – and now how it’s back with a new name and more realistic goals. Read on to learn more.
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Three New Year’s Resolutions that Distributors Should Stick With by Epicor Software Corporation
April 2012 - (Free Research) <p>Recent trends in the distribution industry are forcing companies to continually re-evaluate their processes and think more strategically about their business decisions. Read this white paper to find three goals your distribution company should definitely stick to in the upcoming year to ensure success.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering an Identity Service through Virtualization  by Radiant Logic, Inc.
April 2011 - (Free Research) Delivering smarter security and more customized services are at the top of any IT agenda. Both would be easier and cheaper to achieve with a common infrastructure, in what we call an identity and context service. In this paper, we’ll address how such a shared service can serve these two very different IT initiatives.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the Finance Organization in the new decade by SAP America, Inc.
December 2011 - (Free Research) As economic cycles go through the ebb and flow of recession and boom, the underlying drivers of financial transformation in business enterprises also change. This is evident in the focus and direction of senior finance executives who have successfully steered their organizations through periods of recessions and prosperity.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 5 Ways to Make IVR Work For You and Your Customers by inContact
January 2012 - (Free Research) This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.
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Best Practices for Transforming to a Multi-Channel Contact Center by inContact
January 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building the Contact Center of the Future by inContact
May 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Debunking Security Concerns with Hosted Call Centers by inContact
September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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Backup and Recovery of Large Scale Infrastructures by EMC Corporation
October 2011 - (Free Research) Backup redesign is a must if customers are to reach their virtualization goals—without it, scaling the virtual server environment is nearly impossible. Read this comprehensive white paper to learn more.
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