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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Sending and Storing Emails - The Regulatory Regime by Proofpoint, Inc.
January 2012 - (Free Research) While email has become the most commonly used form of commercial communication, there are a number of inherent legal and security risks. In this resource explore the regulatory regime in the EU and United Kingdom relating to the use and storage of emails, and the legal consequences from unintentional or deliberate misuse.
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
Do SAP’s Rapid Deployment Solutions Really Speed Time to Business Value? by SAP America, Inc.
March 2012 - (Free Research) SAPinsider PROFILES magazine recently talked with Davis Bennett, Vice President of the Solution Delivery Center at SAP Consulting North America, about how SAP’s Rapid Deployment Solutions are creating a whole new way of driving value for SAP customers.
Virtualization Management and Standardizing The Delivery of VMs by Dell, Inc. and Intel
October 2011 - (Free Research) This expert presentation transcript describes one organization's approach to virtualization management, its primary drivers, and key components. Discover your various options for reclaiming resources and explore the benefits of standardizing around the delivery of VMs.
Virtualization: Benefits, Challenges, and Solutions by Riverbed Technology, Inc.
November 2011 - (Free Research) Riverbed® Stingray™ Traffic Manager makes it easy to migrate and scale data on demand, and is also the only application delivery solution available as an easily deployed virtual appliance.
Orchestrated Application Delivery by SERENA Software, Inc.
May 2012 - (Free Research) We live in an app driven world where any given industry grow more dependent on them each year. Read this paper and learn how your organization can deliver apps faster and at lower cost by managing application demand, development and delivery as an end to end business process.
Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects
crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.
Accelerate the delivery of modern applications by Hewlett-Packard Limited
March 2012 - (Free Research) An IT modernization project will be unique to your business, and to successfully manage it you'll need the appropriate tools, resources, and best practices throughout the process. Read this paper to get a framework for initiating your modernization efforts.
Evolution of Desktop Services Delivery by Intel
June 2011 - (Free Research) End-user computing is changing dramatically. New challenges in productivity, security and licensing are happening simultaneously. Access this white paper to learn why a centralized, end-user computing model is the most effective way for handling this growing set of changes.
The ROI of investments in Modern Application Development
by Hewlett-Packard Company
April 2011 - (Free Research) Read this white paper to learn how ALM tools designed specifically for today's modern application development can bring order, visibility, and efficiency to the complexity introduced to application lifecycles by modern delivery methods like cloud computing, distributed development, composite applications, and more.
Empower IT with an Enterprise Network Management Portfolio by Cisco Systems, Inc.
January 2012 - (Free Research) This is an outline of the features and benefits of a portfolio of management products to help your IT department more effectively manage their networks and the services delivered.
Application Transformation: Mastering the Modern Lifecycle and KPIs by Hewlett-Packard Company
April 2012 - (Free Research) The downside to modern software delivery strategies such as cloud computing, mobile apps, and agile and composite development methods, is the often overlapping complexities that these innovations introduce to application lifecycles. View this webcast to learn strategies for application lifecycle management (ALM) that reconcile this new complexity.
One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
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