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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
CRM and Small Business: Smaller, Faster, Better by SugarCRM Inc.
August 31, 2011 - (Free Research) The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.
Success Story: The New South Wales Fire Brigades by SUSE
March 27, 2012 - (Free Research) In this resource, learn how one organization moved its SAP applications to a virtualized SUSE Linux Enterprise Server to improve the availability and performance of mission-critical services while significantly reducing infrastructure costs.
Best Practices for Comprehensive BI: Integrating SAP and Non-SAP Data by Composite Software
March 31, 2011 - (Free Research) This study provides an overview of the different possibilities for accessing and integrating SAP data as well as their advantages and disadvantages in light of the growing demands on Business Intelligence in modern organizations.
Microsoft® Hyper-V™ Server 2008 for Dell™ PowerEdge™ Systems by Dell and Microsoft
April 01, 2009 - (Free Research) This document details the four available networking configurations for running Hyper-V on Dell™ PowerEdge™ systems. It also discusses the advantages and disadvantages of each networking configuration with an emphasis on typical Dell system configurations.
The global state of the PMO: The IT perspective by ComputerWeekly.com
May 05, 2011 - (Free Research) This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.
iLog to JBoss BRMS Migration Guide by Red Hat
April 20, 2012 - (Free Research) Every business rules management system (BRMS) migration project requires detailed planning to ensure success. When you are ready to embark on your BRMS migration, read this technical white paper to arm yourself with the necessary information and tools for planning and implementing your move successfully.
Communication Breakdown and Conflict within Teams by Global Knowledge Network, Inc.
May 2004 - (Free Research) Team interaction is an essential component of job success. Often, the creation of teams can lead to communication breakdown and conflict. Learn to identify positive versus negative conflict and how each can impact on your project. This paper also includes a behavioral quiz to help you determine the health of your team.
IT Agility Delivered: Cisco Unified Computing System by Cisco Systems, Inc.
May 2012 - (Free Research) <p>Companies must continue to provide basic business services even as they transition to a cloud environment. This white paper highlights a unified computing strategy that can address issues associated with assembling infrastructure components, multiple switching layers, and more.</p>
Forrester Total Economic Impact™ Of Cisco UCS by Cisco Systems, Inc.
December 2011 - (Free Research) <p>Until you actually implement a unified computing system, it is difficult to justify your investment in one. This report quantifies the benefits of these systems as well as costs to factor into your purchasing decision.</p>
Business Advantage Delivered: The Cisco Unified Computing System by Cisco Systems, Inc.
May 2012 - (Free Research) <p>Despite the benefits blade servers and virtualization offer, there are still some pressing issues in the data center. This resource reviews several of these pain points and recommends a unified computing system designed to address them.</p>
Cloud computing platform launches a network of new businesses
by Dell and VMware
May 2012 - (Free Research) In this podcast, gain insight into how one vice president of IT transformed his enterprise from a struggling, 80-year-old company into an agile, responsive business built on a cloud computing platform. Discover why Paul earned the SearchCIO-Midmarket Technological Advancement Award, an honor given to a IT leader for innovative tactics.
Cloud: What Every Enterprise Must Know by Cisco Systems, Inc.
May 2011 - (Free Research) This white paper defines cloud computing and summarizes its key points. Find out the differences between cloud service and deployment models and get advice to help you successfully navigate your implementation.
Key considerations for building a top-tier, cloud-optimized data center network by HP & Intel
September 2011 - (Free Research) This white paper reviews the impact of cloud computing on data center networks and describes HP’s approach to building simpler, more secure and automated networks that fully meet the stringent performance, security, reliability and agility demands of the new data center in the Cloud.
Cloud Computing Review by Dell, Inc. and Intel
March 2012 - (Free Research) The first edition of Cloud Computing Review tackles the big questions about cloud computing, such as does the cloud really save you money? Find out about the hidden costs of cloud, as well as what you should pay attention to in cloud contracts. Plus, explore the link between enterprise applications and the cloud through a detailed case study.
Virtualisation and Cloud Computing: Optimised Power, Cooling, and Management Maximises Benefits by APC by Schneider Electric
December 2011 - (Free Research) More organisations are moving towards cloud computing and server virtualisation technologies to meet ever-increasing performance demands. Yet virtualisation can take a significant toll on the data centre physical infrastructure (DCPI), including power and cooling capabilities. This resource discusses the particular effects of virtualisation.
Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
Evolution of Desktop Services Delivery by Intel
June 2011 - (Free Research) End-user computing is changing dramatically. New challenges in productivity, security and licensing are happening simultaneously. Access this white paper to learn why a centralized, end-user computing model is the most effective way for handling this growing set of changes.
Cloud Computing Use Case: Improving Supply Chain Visibility by Hewlett-Packard Company
May 2012 - (Free Research) Watch this video to learn how one business was able to improve service delivery, monitoring and tracking by taking advantage of a new cloud system. Review the benefits they experienced, including improved supply chain management and faster service development.
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