Availability, Performance and Problem Management | Application Management and Maintenance | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Help Desk and Call Management | Mobile Device Management | Business Process Management (BPM) | Software Licensing Management | Network Management | Project Management Solutions | Change and Configuration Management

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Project Management Network Diagram: A Tool for Understanding the PM Life Cycle by Global Knowledge Network, Inc. December 2005 - (Free Research) This white paper will help you better understand the Project Management Life Cycle by introducing the Project Management Network Diagram (PM Network Diagram) from Global Knowledge. This diagram provides a visual illustration of the life cycle and can help you prepare for the PMP exam. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Visual Review of NAT and PAT by Global Knowledge November 2010 - (Free Research) Many people are confused by Cisco’s NAT/PAT naming conventions, such as “inside local”, etc. so I have put together a few diagrams that might help. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Re-birth of the IT Budget? by ComputerWeekly.com June 2010 - (Free Research) Against a backdrop of an increased use of software that is generally more sophisticated, flexible, scalable and easy to integrate than in times gone by, this research set out to explore the impact of having to maintain a plethora of different software solutions from different vendors in today’s cash-strapped corporate environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Re-birth of the IT Budget? by ComputerWeekly.com June 2010 - (Free Research) Against a backdrop of increased use of software that is generally more sophisticated, flexible, scalable and easy to use than it was 5 years ago, this research set out to explore the impact of having to maintain a plethora of different software solutions in today’s cash-strapped corporate environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting Started With Data Center Infrastructure Management (DCIM): Moving Beyond Spreadsheets and Diagrams by nlyte Software October 2011 - (Free Research) This resource explores how integrated processes such as Data Center Infrastructure Management (DCIM) give IT pros the ability to simply deploy new assets and plan for future growth, control energy costs, reduce risks and increase operational efficiency. Learn more about DCIM solutions here. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

LANsurveyor 10.0 Automated Network Mapping and Documentation by SolarWinds, Inc. November 2007 - (Free Research) LANsurveyor automatically discovers and diagrams network topology, generates network maps in Visio, detects new devices and changes to network topology, and performs inventory management for hardware and software assets. Download a free 30-day trial today to see why more than 45,000 network professionals trust SolarWinds solutions. (DEMO) GO TO DEMO

SharePoint Customization Best Practices by Global Knowledge December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Mobile Device Support by LogMeIn, Inc. February 2012 - (Free Research) Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Mobile Device Support by LogMeIn, Inc. February 2012 - (Free Research) Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Service Desk Value by FrontRange Solutions Inc. December 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Automation - IT Service Management Strategies for Success by FrontRange Solutions Inc. December 2011 - (Free Research) Learn how to use automation to cut costs and optimize your service desk, software budget, and software management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc. January 2012 - (Free Research) Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. (EGUIDE) VIEW ABSTRACT | GO TO

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