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Project Management Network Diagram: A Tool for Understanding the PM Life Cycle by Global Knowledge Network, Inc.
December 2005 - (Free Research) This white paper will help you better understand the Project Management Life Cycle by introducing the Project Management Network Diagram (PM Network Diagram) from Global Knowledge. This diagram provides a visual illustration of the life cycle and can help you prepare for the PMP exam.
Benefits of Cloud-Based Communications
by Interactive Intelligence, Inc.
April 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.
A Visual Review of NAT and PAT by Global Knowledge
November 2010 - (Free Research) Many people are confused by Cisco’s NAT/PAT naming conventions, such as “inside local”, etc. so I have put together a few diagrams that might help.
LANsurveyor 10.0 Automated Network Mapping and Documentation by SolarWinds, Inc.
November 2007 - (Free Research) LANsurveyor automatically discovers and diagrams network topology, generates network maps in Visio, detects new devices and changes to network topology, and performs inventory management for hardware and software assets. Download a free 30-day trial today to see why more than 45,000 network professionals trust SolarWinds solutions.
Adapt your contact center for increased customer satisfaction by inContact
January 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
CW Special Report on IBM
by ComputerWeekly.com
April 2012 - (Free Research) <p>This special nine-page report from Computer Weekly analyses the challenges facing IBM, its financial performance, the services it offers.</p>
A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.
March 2012 - (Free Research) Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.
Cloud-Based Communications: Are They Right For Your Organization?
by Interactive Intelligence, Inc.
April 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.
Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.
April 2012 - (Free Research) This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.
Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
Presentation Transcript: Network Performance Improvement - What You Need to Know by Dell and VMware
April 2012 - (Free Research) In this presentation transcript, get help setting goals for your network before jumping into server virtualization, and discover how these goals can be applied to any sized business. Gain insight on connecting your network to a disaster recovery network, and considerations to make when migrating to the cloud.
Presentation Transcript: Virtualization 101 - Part 5 Disaster Recovery by Dell and VMware
December 2009 - (Free Research) In this presentation transcript, learn how to implement a cost-effective, efficient disaster recovery (DR) plan with virtualization. Discover 4 different DR methods that work with virtualization to help prevent future disasters. Learn how to plan for DR by defining requirements and assigning application inventory to service levels.
Presentation Transcript: Virtualization 101 - Part 4 High Availability by Dell and VMware
December 2009 - (Free Research) In this presentation transcript, learn how to ensure high availability (HA) to meet end user needs. Discover how virtualization software helps ensure optimal HA and get tips to plan for your high availability requirements. Find out how to combine virtualization software with servers and planning time to reach high levels of availability.
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