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LANsurveyor 10.0 Automated Network Mapping and Documentation by SolarWinds, Inc.

November 2007 - (Free Research) LANsurveyor automatically discovers and diagrams network topology, generates network maps in Visio, detects new devices and changes to network topology, and performs inventory management for hardware and software assets. Download a free 30-day trial today to see why more than 45,000 network professionals trust SolarWinds solutions.

(DEMO)

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Project Management Network Diagram: A Tool for Understanding the PM Life Cycle by Global Knowledge Network, Inc.

December 2005 - (Free Research) This white paper will help you better understand the Project Management Life Cycle by introducing the Project Management Network Diagram (PM Network Diagram) from Global Knowledge. This diagram provides a visual illustration of the life cycle and can help you prepare for the PMP exam.

(WHITE PAPER)

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Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 2012 - (Free Research) This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

(WHITE PAPER)

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A Visual Review of NAT and PAT by Global Knowledge

November 2010 - (Free Research) Many people are confused by Cisco’s NAT/PAT naming conventions, such as “inside local”, etc. so I have put together a few diagrams that might help.

(WHITE PAPER)

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Getting Started With Data Center Infrastructure Management (DCIM): Moving Beyond Spreadsheets and Diagrams by nlyte Software

October 2011 - (Free Research) This resource explores how integrated processes such as Data Center Infrastructure Management (DCIM) give IT pros the ability to simply deploy new assets and plan for future growth, control energy costs, reduce risks and increase operational efficiency. Learn more about DCIM solutions here.

(WHITE PAPER)

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Supercomputers: prestige objects or crucial tools for science and industry ? by ComputerWeekly.com

April 2012 - (Free Research) Professor Hans Werner Meuer, co-founder of the Top500 supercomputer list, presents a critical assessment of high performance computing technology and applications.

(PRESENTATION)

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CW Special Report on IBM

by ComputerWeekly.com

April 2012 - (Free Research) This special nine-page report from Computer Weekly analyses the challenges facing IBM, its financial performance, the services it offers.

(IT BRIEFING)

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Adapt your contact center for increased customer satisfaction by inContact

January 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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Attain Insight, See how a governmental agency can improve its fisheries resource management with interactive, map-based dashboards, reports and analysis. by IBM

October 2011 - (Free Research) See how a governmental agency can improve its fisheries resource management with interactive, map-based dashboards, reports and analysis.

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Storage Economics: Cost-Savings and Efficiency Mapping Tool by Hitachi Data Systems

March 2012 - (Free Research) Access this storage economics mapping tool today to learn how you can start cutting costs and overcoming some of your biggest storage challenges. This resource breaks down IT costs and allows you to explore potential areas for improvement in areas like archiving, disaster recovery, backup, and many more.

(ASSESSMENT TOOL)

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 2012 - (Free Research) Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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Mapping Business Requirements to Technical Capabilities - Creating Your File Transfer Shopping List by Ipswitch File Transfer

February 2011 - (Free Research) This chapter of “The Shortcut Guide to Secure, Managed File Transfer” examines specific business requirements that you may have and translate those to the technical requirements of a file transfer solution.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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DevOps: Advances in Release Management and Automation -- The Ovum Rainbow Map for DevOps Solutions Comparing 11 Vendors by SERENA Software, Inc.

September 2011 - (Free Research) DevOps, new tools for improved automation and release management, are taking the software development world by storm. Read this detailed white paper for a comparison of the 11 top vendors in this new space. Learn the strengths and weaknesses of each competitor and determine which one would best suit your development team's needs.

(WHITE PAPER)

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Mobile Security: Mapping an Ecosystem of Risk by Hewlett-Packard Limited

May 2012 - (Free Research) This paper highlights the various considerations for defending mobile applications — from the mobile application architecture itself to the myriad of testing technologies needed to properly assess mobile applications risk.

(WHITE PAPER)

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Map, Code, Rebuild, Repeat: How a Complete Understanding of your Integration Environment and Data can Stop the Cycle by Liaison Technology (E-mail this company)

April 2012 - (Free Research) Many organizations struggle to carry on the processes of multiple large data integration and SOA projects for reconstructing data flows, ontologies, transformations and more. This paper addresses the obstacles faced when attempting data projects and the strategic plans for overcoming these issues to attain a higher ROI and reduce overall cost.

(WHITE PAPER)

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Place Matters in the Helping Professions: GIS for Human and Social Services Organizations by Esri

April 2011 - (Free Research) Read this white paper to learn how leveraging the data management, analysis, and visualization capabilities of geographic information system (GIS), empowers social workers and other human service professionals to understand community needs, measure environmental forces, deliver services more efficiently, and detect fraud and abuse.

(WHITE PAPER)

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Understanding The American Consumer by Esri

March 2012 - (Free Research) Listen to this podcast to learn how geographic information systems (GIS) help you analyze a compilation of data by projecting it visually on a map, enabling you to see or predict trends and patterns that support more informed decision making.

(PODCAST)

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 2012 - (Free Research) This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Redeploy Your Workforce with SaaS to Foster Better Align It with Strategic Goals

by Workday

March 2012 - (Free Research) What if HR executives could easily map and analyze their human capital in relation to the strategic priorities of the organization? View this brief video to learn how to leverage software that can help you to re-deploy your workforce to better align it your strategic objectives.

(WEBCAST)

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BlueWorks Live Brochure by IBM

April 2012 - (Free Research) Check out this resource center to learn about Blueworks Live, which allows you automate processes currently run by e-mail. Easily collaborate on tasks with co-workers across teams, departments and the entire organization, access communities focused on process improvement and create process blueprints to discover, map and document your processes.

(PRODUCT DEMO)

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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.

November 2010 - (Free Research) Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.

(WHITE PAPER)

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