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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.
November 08, 2010 - (Free Research) Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.
Retaining Customers in Today’s Economic Landscape: Improving SAP Order Management by Esker Inc.
April 13, 2012 - (Free Research) <p>Read this white paper to learn how to quit paper and effectively automate your sales order management process. Find tips for selecting a system that best meets your business needs and learn how to eliminate non-value-added tasks and human errors that drive up costs and customer dissatisfaction.</p>
One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Best Practices for Creating and Maintaining a Clean Database by Experian QAS
November 21, 2011 - (Free Research) Databases hold a wealth of important information but without proper upkeep it is worthless. Read this white paper to learn how easy it is to prevent huge database errors with data cleansing processes.
Compliant Media Management: Best Practices Guide by Iron Mountain
May 24, 2011 - (Free Research) By following established best practices, you have the opportunity to both reduce the risks associated with a data breach and improve the overall efficiency of your media management program. Check out this E-Guide to learn the five key Best Practices Areas that your organization needs to know about, and more.
Agile ALM Tools and Best Practices by Hewlett-Packard Company
May 22, 2012 - (Free Research) This expert e-guide offers insight into agile ALM best practices that you should adhere to throughout the development lifecycle. Read this and learn a three-step process for managing the risks associated with agile ALM. Further, discover why it is integral to the entire process to develop working software early to gauge customer acceptance.
Guidebook: Oracle Cloud Services by ComputerWeekly.com
May 10, 2012 - (Free Research) This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services.
FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
The Best of SAP® Software Tailored for Subsidiaries by SAP America, Inc.
April 18, 2012 - (Free Research) This paper outlines how SAP Business ByDesign supports subsidiaries as a single, integrated business management solution, delivering the best of SAP software on demand. Read this and learn about its benefits, including improved customer satisfaction and higher operational efficiency, fast time to value and reduced risk, better decisions and more.
MDM and data governance best practices by DataFlux Corporation
April 18, 2012 - (Free Research) This e-guide features two reports from the latest TDWI conference in Savannah, GA. Read on to learn MDM advice and best practices from leading companies including Hallmark Cards Inc., Sallie Mae, National Instruments, Harvard Pilgrim Health Care and more.
The Business Information Revolution: Best-Run Businesses Innovate Better with SAP by SAP America, Inc.
March 22, 2011 - (Free Research) In this SAPinsider Special Report on Business Intelligence, you will find insights on the market drivers for this BI revolution, and what it all means for SAP customers. The article also features SAP ecosystem partners highlighting how SAP customers can unleash the power of information to truly innovate their business.
The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.
July 12, 2011 - (Free Research) The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.
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