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Your search for keyword: Customer Service Mapping returned 1950 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.
November 08, 2010 - (Free Research) Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Map, Code, Rebuild, Repeat: How a Complete Understanding of your Integration Environment and Data can Stop the Cycle by Liaison Technology (E-mail this company)
April 04, 2012 - (Free Research) Many organizations struggle to carry on the processes of multiple large data integration and SOA projects for reconstructing data flows, ontologies, transformations and more. This paper addresses the obstacles faced when attempting data projects and the strategic plans for overcoming these issues to attain a higher ROI and reduce overall cost.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
(EZINE) VIEW ABSTRACT | GO TO

LANsurveyor 10.0 Automated Network Mapping and Documentation by SolarWinds, Inc.
November 2007 - (Free Research) LANsurveyor automatically discovers and diagrams network topology, generates network maps in Visio, detects new devices and changes to network topology, and performs inventory management for hardware and software assets. Download a free 30-day trial today to see why more than 45,000 network professionals trust SolarWinds solutions.
(DEMO) GO TO DEMO

SearchCRM.com E-Guide: Improving sales with an effective CRM strategy by SAP America, Inc.
May 2012 - (Free Research) This expert e-guide discusses mobile sales strategies and sales performance management software and provides best practices in both areas.
(EGUIDE) VIEW ABSTRACT | GO TO

New Roles, New Rules: Are Your Smart Phones Tough Enough for Work? Why Emerging Enterprise Applications Require Ruggedness, Reliability by Intermec
May 2011 - (Free Research) Now that smart phones are being used by professionals in fields ranging from field service to customer care, evaluating and selecting the optimal device has become more challenging. Read this white paper for an in-depth look at which smart phone features make work easier and why ruggedness is a requirement.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
(EZINE) VIEW ABSTRACT | GO TO

General Guidelines for Building Effective Service Catalogs by Global Knowledge
December 2011 - (Free Research) In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

How to Dramatically Speed Accounting and Business Processes by Exact Software
March 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

HP Key Strategies for Successful Customer CMDB Implementations. by Hewlett-Packard Company
June 2008 - (Free Research) To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com
November 2010 - (Free Research) The tool of choice to the highly mobile workforce is the  mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the  mobile phone is usurping the laptop as the main point of technology for the road warrior.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

NEWELL RUBBERMAID: SAP® Consulting Improves Inventory Allocation for Consumer Products Giant by SAP America, Inc.
March 2010 - (Free Research) Read this white paper to learn how Newell Rubbermaid Inc. improved its use of the available-to-promise (ATP) functionality of the SAP enterprise resource planning (ER) application to better allocate inventory and determine what goods were available to customers, and create even greater supply chain efficiencies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Location Intelligence To Maximize the Value of BI by Esri
December 2011 - (Free Research) All these scenarios share the benefits and success from incorporating business intelligence (BI) and geographic analysis into their data analytics. Read this paper to learn about this new technique, location intelligence (LI), the technologies behind it and how it can significantly improve your business.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Place Matters in the Helping Professions: GIS for Human and Social Services Organizations by Esri
April 2011 - (Free Research) Read this white paper to learn how leveraging the data management, analysis, and visualization capabilities of geographic information system (GIS), empowers social workers and other human service professionals to understand community needs, measure environmental forces, deliver services more efficiently, and detect fraud and abuse.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Security: Mapping an Ecosystem of Risk by Hewlett-Packard Limited
May 2012 - (Free Research) <p>This paper highlights the various considerations for defending mobile applications — from the mobile application architecture itself to the myriad of testing technologies needed to properly assess mobile applications risk.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Attain Insight, See how a governmental agency can improve its fisheries resource management with interactive, map-based dashboards, reports and analysis. by IBM
October 2011 - (Free Research) See how a governmental agency can improve its fisheries resource management with interactive, map-based dashboards, reports and analysis.
(PRODUCT DEMO) VIEW ABSTRACT | GO TO

Storage Economics: Cost-Savings and Efficiency Mapping Tool by Hitachi Data Systems
March 2012 - (Free Research) Access this storage economics mapping tool today to learn how you can start cutting costs and overcoming some of your biggest storage challenges. This resource breaks down IT costs and allows you to explore potential areas for improvement in areas like archiving, disaster recovery, backup, and many more.
(ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

2011 DDoS Attacks: Top 10 Truths and Trends (Webinar) by Neustar®
April 2012 - (Free Research) The risk of a DDoS attack only continues to grow as organizations increasingly rely on the Internet. In this webcast, gain insight to the top 10 truths and trends of DDoS attacks and how to prepare for them. Explore how and why attacks are launched, how attackers are shifting tactics and more.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

SQL Server Insider E-Zine - Volume 1: Is Self-service BI the Answer? by Dell, Inc. and Intel
February 2010 - (Free Research) Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short.
(EZINE) VIEW ABSTRACT | GO TO

2011 DDoS Attacks: Top 10 Trends & Truths by Neustar®
March 2012 - (Free Research) In this resource, explore the major DDoS trends that took place in 2011 and what to expect in 2012. View now to uncover 10 key trends that separate truth from industry myths to help you better prepare for what's to come.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mapping Business Requirements to Technical Capabilities - Creating Your File Transfer Shopping List by Ipswitch File Transfer
February 2011 - (Free Research) This chapter of “The Shortcut Guide to Secure, Managed File Transfer” examines specific business requirements that you may have and translate those to the technical requirements of a file transfer solution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Redeploy Your Workforce with SaaS to Foster Better Align It with Strategic Goals

 by Workday
March 2012 - (Free Research) What if HR executives could easily map and analyze their human capital in relation to the strategic priorities of the organization? View this brief video to learn how to leverage software that can help you to re-deploy your workforce to better align it your strategic objectives.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

DevOps: Advances in Release Management and Automation -- The Ovum Rainbow Map for DevOps Solutions Comparing 11 Vendors by SERENA Software, Inc.
September 2011 - (Free Research) <p>DevOps, new tools for improved automation and release management, are taking the software development world by storm. Read this detailed white paper for a comparison of the 11 top vendors in this new space. Learn the strengths and weaknesses of each competitor and determine which one would best suit your development team's needs.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 5 Ways to Make IVR Work For You and Your Customers by inContact
January 2012 - (Free Research) This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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