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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Key Considerations for Federal Workforce Planning - 2012 by SuccessFactors
April 26, 2012 - (Free Research) With shrinking budgets and a number of employees set to retire, federal HR directors are having trouble with workforce planning. This white paper discusses how cloud-based workforce analytics and planning technologies can resolve these issues and help you regain control of workforce management.
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
How to Transform Your Business - A Strategic Roadmap for Delivering Value by SAP America, Inc.
May 14, 2012 - (Free Research) Read this white paper to learn how to integrate your operations into a new structure acquired through mergers and acquisitions; align your IT operations into a single platform; enhance customer service; increase the productivity of your global workforce; and bolster supply chain efficiency.
SearchSAP.com E-Guide: Optimizing your SAP HR Application Strategy by SAP America, Inc.
May 09, 2012 - (Free Research) SAP recently released two new mobile apps aimed at increasing the scope of HR-related information that employees, executives, and managers can access outside the workplace. Read this expert e-guide to learn how to maximize the value of your HR initiatives by leveraging SAP’s new mobile technologies.
Get Your HR Department Back on Track in 5 Easy Steps
by Iron Mountain
March 13, 2012 - (Free Research) Organizing, indexing and storing info is paramount to HR departments today. This paper offers up five best practices for elevated HR efficiency. Read this and learn why reducing paper, employing a hybrid approach based on both paper and digital records, and joining forces with a trusted partner can enable swifter and more efficient operations.
Why HR Is Your Greatest Resource by Workday
March 14, 2012 - (Free Research) If HR can achieve continuous real-time alignment of the workforce against strategic objectives, and incentivize managers to engage their employees without additional goal setting, HR can reduce business risk, improve results and create a more satisfied, high-performing organization. Read this paper to learn how to achieve this at your company.
How to Build an HR Analytics Center of Excellence by SuccessFactors
April 23, 2012 - (Free Research) <p>Read this white paper to learn how to justify investments in HR programs and technology through creating a HR analytics Center of Excellence (CoE) in three key steps. Learn the challenges you may encounter along the way, and quick tips for overcoming them.</p>
HR Best Practices: Delivering Strategic Value to the Enterprise by SAP America, Inc.
December 31, 2009 - (Free Research) To be a true strategic partner to management, human resources (HR) requires process and systems excellence. HR needs to know the business — the drivers, mission, and challenges. Read this IDC white paper to learn how to achieve excellence in HR by focusing consistency, integration, insight, responsiveness, and agility.
Best Practices Related to Workforce Technologies by SuccessFactors
April 25, 2012 - (Free Research) <p>Watch this webcast to uncover HR research results that highlight tips and best practices for HR technologies including change management, user experience work, and levels of integrity.</p>
CW+: Special report on SAP by ComputerWeekly.com
December 15, 2010 - (Free Research) Enterprise resource leader, SAP founded in 1972, is facing the slow death of traditional on-premise ERP. Customers with shrinking IT budgets are opting to outsource more of their core business systems.
From HR Manager to HCM Strategist in 4 Easy Steps by Ultimate Software
February 10, 2012 - (Free Research) Human resource (HR) departments have learned that the key to elevating their strategic capabilities is through a strong business intelligence (BI) infrastructure. Read this white paper to learn the four easy steps to transition from being an HR manager to a human capital management (HCM) strategist.
Driving Business Execution Through HR by SuccessFactors
April 26, 2012 - (Free Research) This webcast examines methods for driving business execution through HR initiatives and how it can lead to increased revenues.
Reporting & Workforce Intelligence eGuide for HR by Ultimate Software
February 27, 2012 - (Free Research) With proper business intelligence (BI) tools, human resources (HR) is empowered to gain insight into the company's workforce and thus improve overall business efficiency and financials. Read this e-guide for tips on making the most of your workforce data to make educated business decisions.
Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.
June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Bersin Bulletin - Rethinking Recruiting: Modernizing the Way We Hire by SuccessFactors
March 2011 - (Free Research) While many are out of work and eager to find jobs, organizations are having trouble finding the right candidates for the jobs they're hiring for. This white paper discusses how leveraging social networking technologies can improve the recruitment process and ensure the right applicants are sought out and hired.
Improving Sales Effectiveness In a Buyer's Market by SAP America, Inc.
April 2012 - (Free Research) This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.
See into Your IT Future with Real-time, Automated ITSM by CA Technologies.
May 2012 - (Free Research) Access this brief webcast to discover an innovative new IT Service Management software (ITSM) designed to enable enterprises to quickly recognize, respond to, and resolve ITSM issues through automation and end-to-end visibility – as well as identify potential problems and resolve them before they affect the business.
The Always-On Enterprise: Mobilizing the HR-Workplace Connection by SAP America, Inc.
October 2011 - (Free Research) This Bloomberg Businessweek paper presents recent study results indicating: how mobility is changing enterprise applications, data and processes, with a particular focus on human resources; the challenges of implementing mobile device access to enterprise applications; and the business value expected and realized from enterprise mobility.
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