Enterprise Content Management (ECM) | Database Migration and Conversion/ EDT | Web Content Management and Publishing | Enterprise Information Integration/ Metadata Management | Migration Tools and Services | Database Planning and Implementation | Customer Information Management/ Customer Databases | Customer Service (General) | Customer Experience Management (CEM) | Databases

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Webcast: Connecting Customer Experience Management to Increased Revenue by Ektron, Inc. January 09, 2012 - (Free Research) Join us for an exclusive webcast and hear from Forrester Research about how you can prepare to drive key business outcomes through your digital marketing efforts. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Optimize SharePoint Storage with BLOB Externalization by AvePoint, Inc. October 28, 2011 - (Free Research) Finding the right storage option for your content management system perticualary, SharePoint, can be a challeneging task. BLOBs are emerging as a soild option for a low-cost and high performing storage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Essential Guide to Migrating SharePoint Content by AvePoint, Inc. August 04, 2011 - (Free Research) This Essential Guide provides an overview of the options you should consider when migrating to SharePoint 2010. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Three Advances in Database Server Performance and When to Implement Them by Dell, Inc. and Intel April 26, 2011 - (Free Research) This guide discusses three advances that can improve database server performance and when administrators in small to midsize businesses (SMBs) should consider them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Conversion in a System Migration: Best Practices for Compliance and Continuity by Advent Software, Inc January 01, 2009 - (Free Research) This document is designed to help firms understand their data conversion options. It outlines what data is critical and must be converted for compliance purposes and business continuity, what data is not critical, the relationship between data conversion and reporting, and what to look for in a new technology provider relative to data conversion. (WHITE PAPER) GO TO WHITE PAPER

Building a Scalable Cloud by Dell, Inc. and Intel June 06, 2011 - (Free Research) Salesforce.com is the leader in enterprise cloud computing services, enabling organizations to manage every part of the customer relationship without having to maintain expensive, in-house applications. Read this case study to learn how Saleforce.com made room for new service and customer growth with Dell's PowerEdge servers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Customer Experience Management Best Practices For Travel and Hospitality: Five Ways to Increase Conversion and Adoption Rates by Tealeaf September 27, 2011 - (Free Research) In this white paper, we go over five best practices based on working with some of the world's leading travel and hospitality companies to help them take a more systematic, quantifiable approach to improving their online customer experience and, in turn, increase revenue. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Management Best Practices For Insurance: Five Ways to Increase Conversion and Adoption Rates by Tealeaf September 27, 2011 - (Free Research) To jump-start your customer experience efforts, Tealeaf, the leader in online Customer Experience Management (CEM) software, recommends in this white paper five best practices that you can implement today to establish an online customer experience competency within your organization. Continue reading to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: The IT Manager’s Guide to SQL Server 2008 Migration by Dell, Inc. and Intel August 16, 2011 - (Free Research) In this SearchSQLServer.com E-Guide, you will discover the unique advantages offered by a SQL Server 2008 migration. (EGUIDE) VIEW ABSTRACT | GO TO

HIPAA Primer Best Practices by Iron Mountain September 14, 2011 - (Free Research) Healthcare facilities are rapidly adopting electronic health records (EHR) in order to meet regulatory compliance requirements. Central to this effort is document conversion — the scanning of new and existing records to digital format. Inside this white paper, uncover best practices for a HIPAA-compliant approach to EHR transition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Netflights.com uses Tealeaf in the call center  to help generate 20% of all revenue by Tealeaf November 04, 2010 - (Free Research) To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Upgrader's Guide to Group Policy and Active Directory by Dell, Inc. and Intel October 07, 2011 - (Free Research) Taking advantage of Group Policy and Active Directory can simplify Windows 7 migration while simultaneously boosting efficiency and cost savings.  Access this white paper to learn how you can gain more control over your Windows 7 migration, enhancing your competitive advantage and increasing your business opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: SQL Server Migration by Dell, Inc. and Intel May 19, 2011 - (Free Research) This SearchSQLServer.com E-Guide examines several options for moving data and discusses complex scenarios in which ongoing data synchronization is needed. You'll learn some of the basic steps to ensure a successful SQL Server migration. (EGUIDE) VIEW ABSTRACT | GO TO

SQL Server 2008 Upgrade Series: Virtualization by Dell, Inc. and Intel November 20, 2009 - (Free Research) If you're a small or mid-sized business thinking about virtualization, particularly in the world of Microsoft, it makes sense to upgrade your database servers as well. This article explains why to upgrade and provides several examples of companies that have successfully made the move. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

SQL Server 2008 Upgrade Series: Performance by Dell, Inc. and Intel November 20, 2009 - (Free Research) This article explores ways in which small and mid-sized businesses can improve the performance of their databases - and their businesses - by upgrading to SQL Server 2008. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Tips to Prepare for the Upcoming IFRS Conversion by Sage Software January 05, 2012 - (Free Research) Read this paper for a detailed look into at the challenges associated with the International Financial Reporting Standards (IFRS) and best practices to overcome them and manage your financial information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Management Best Practices For Retail: Five Ways to Increase Conversion and Adoption Rates by Tealeaf September 28, 2011 - (Free Research) In today's economy, no online retailer can afford to postpone investing in the online customer experience. Retailers need to take immediate steps to ensure they understand the experience of their customers who are transacting online. Read this white paper to learn the retail customer experience management best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BoldChat Whitepaper: Proactive Chat by LogMeIn, Inc. February 06, 2012 - (Free Research) If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Stop throwing away marketing dollars, key steps for online customer retention by Tealeaf November 04, 2010 - (Free Research) This webcast explains how without the right tools, organizations lack insight into why particular customers abandon or transactions fail, and the actionable data to be able to re-engage them. But with the right tools and strategies in place, companies can increase revenue and customer satisfaction at the same time. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Presentation Transcript: What you need to know about System Center Virtual Machine Manager by Dell and Microsoft April 28, 2011 - (Free Research) This presentation transcript contrasts two options for managing Hyper-V hosts. Determine whether the Hyper-V remote management plug-in or a Windows 7 alternative is more suitable and learn about the key characteristics of System Center Virtual Machine Manager (SCVMM). (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

The Case for Third Party Archiving in Microsoft Exchange Server 2010 by Google Apps January 19, 2011 - (Free Research) Content provided by Google. Do you send and store important business records in email? Do you need ready access to this content for a variety of reasons? If the answer to any of these questions is “Yes,” then you will need an archiving system that will preserve this information and make it available when needed. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting Business Information With a SharePoint Data Governance Model by TITUS February 03, 2012 - (Free Research) Read this white paper and learn how to implement a data governance plan into your business and ensure security on your content and business information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Helix Energy Solutions Replicates Data and Content to Geo-Distributed SharePoint Farms & Sea Vessels with DocAve by AvePoint, Inc. January 06, 2012 - (Free Research) Read this comprehensive case study to learn how Helix created SharePoint server farms to handle their massive amounts of data that is needed by its employees around the globe. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Business Value of Microsoft® SharePoint® Server 2010 Enterprise Content Management by Microsoft December 22, 2011 - (Free Research) Read this paper to find out how you can provide content management to all enterprise employees, ensure compliance and save costs with enterprise content management (ECM) that is managed through a familiar environment, integrated into business collaboration infrastructure, and built on a trusted and extensible platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SearchContentManagement eGuide: Best Practices for Selecting a Web Content Management Strategy by Percussion Software, Inc. (E-mail this company) January 18, 2012 - (Free Research) Read this e-guide from our editorial team to learn five key steps to successful web content management (WCM) strategies and how to select a WCM system. (EGUIDE) VIEW ABSTRACT | GO TO

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