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BlackBerry® PlayBook™ Tablet featuring PlayBook OS 2.0: Built for business by BlackBerry

April 05, 2012 - (Free Research) As the line that once separated work and personal life fades away, companies must find tools that can help them keep data secure without imposing limitations on users. This webcast takes a closer look at one technology that provides both enterprise and consumer services from a single device.

(WEBCAST)

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Empowering You to Govern Business Data by SAP America, Inc.

May 16, 2012 - (Free Research) This paper discusses the importance of data governance and how it can help your employees be more productive while also relieving burdens from IT personnel.

(WHITE PAPER)

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Improve Data Management Efficiency with the Dell DX Object Storage Platform and NTP Software by Dell, Inc.

December 31, 2011 - (Free Research) NTP Software’s Precision Tiering product and the Dell DX Object Storage Platform can empower you to make your own decisions about which files to move or delete with an easy-to-use interface based on the business value of your data. Read this 2-page white paper to learn more.

(WHITE PAPER)

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BlackBerry Mobile Fusion: Managing all of your Enterprise Mobility needs by BlackBerry

April 05, 2012 - (Free Research) As more and more employees bring their own mobile devices into the workplace, companies must find ways to address the security risks that the IT consumerization trend brings with it. This webcast showcases a mobility platform that can help you leverage the productivity benefits of these tools without sacrificing control over your infrastructure.

(WEBCAST)

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Cost-effective, scalable and efficient: How Harvard Business publishing improved their WCM system by Alfresco Software

May 09, 2012 - (Free Research) This white paper outlines a case study on Harvard Business Publishing and how they improved their Web content management system with Alfresco.

(WHITE PAPER)

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CW Buyer's Guide: Optimising networks for cloud computing and virtualisation by ComputerWeekly.com

May 05, 2012 - (Free Research) This six-page Computer Weekly Buyer's Guide to cloud networking highlights the factors CIOs and senior IT professionals need to consider as they plan their networking strategies.

(ESSENTIAL GUIDE)

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5 Steps to Transforming the Data Center by Dell, Inc. and Intel

November 24, 2010 - (Free Research) To prepare the data center for the future, you must first align people, processes and technology and develop a strategy for transformation. This paper offers 5 key steps for transforming the data center to meet evolving business needs.

(WHITE PAPER)

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Apps that add business value by BlackBerry

April 05, 2012 - (Free Research) Not having an effective mobility strategy in place can put personal and business data at risk. This webcast examines new BlackBerry tools and features you can leverage immediately to strengthen security and empower users.

(WEBCAST)

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Reporting for Midsize Companies: Empower Your Business with Self-Service Reporting by IBM

September 14, 2009 - (Free Research) Learn the benefits of a single reporting solution that can be used by all users, for all types of reports and with all data sources.

(WHITE PAPER)

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Empower IT with an Enterprise Network Management Portfolio by Cisco Systems, Inc.

January 25, 2012 - (Free Research) This is an outline of the features and benefits of a portfolio of management products to help your IT department more effectively manage their networks and the services delivered.

(PRODUCT OVERVIEW)

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Increase Your Company IQ with Web-Based Reporting by Business Objects

August 2007 - (Free Research) Intranets and portals are too complex for everyone in your company to adopt - not to mention the costs to build and maintain them. This webcast explains how to store your critical business information in one location, share confidential information with the right people, and empower business users with the ability to access the data they need.

(WEBCAST)

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Enterprise Mobile Computing: BlackBerry® PlayBook™ tablet 2.0 by BlackBerry

February 2012 - (Free Research) Learn more about BlackBerry PlayBook – a professional-grade tablet that will give you end-users what they want with the manageability and security CIOs are looking for.

(WEBCAST)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 2012 - (Free Research) This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

(WHITE PAPER)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.

(WHITE PAPER)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Building the Contact Center of the Future by inContact

May 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.

(WHITE PAPER)

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Finding the Right Network Traffic and Performance Analysis Solution by Cisco Systems, Inc.

March 2012 - (Free Research) Having clear visibility into your network is vital to optimizing resources, troubleshooting performance issues, and ensuring a consistent end-user experience. Watch this video to learn about a product to help you achieve these goals.

(VIDEO)

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Differentiate Your Company with Complete CRM by Oracle Corporation

February 2009 - (Free Research) This white paper will expand on what Oracle defines as Complete CRM – how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.

(WHITE PAPER)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 2012 - (Free Research) This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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Webcast: Improving Contact Data Quality by Experian QAS

May 2012 - (Free Research) In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.

(WEBCAST)

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