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In Depth: Building a Cloud Platform for the Channel by Kaseya International Limited

September 13, 2011 - (Free Research) This expert guide explores what the availability of cloud services means for channel professionals, how to capitalise on this growing trend, and what to look for.

(EGUIDE)

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Multi-Channel Digital Marketing: The New Era of Customer Engagement by OpenText

March 29, 2012 - (Free Research) Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time.

(ANALYST REPORT)

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SecurStor 2500 RAID by Excel Meridian Data, Inc.

SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.

(HARDWARE PRODUCT)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.

November 08, 2010 - (Free Research) Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.

(WHITE PAPER)

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Reseller opportunities in the cloud by Kaseya International Limited

September 09, 2011 - (Free Research) Access this essential resource from our editors to learn more about the hybrid cloud and what it means for Channel providers.

(EGUIDE)

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Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact

January 10, 2011 - (Free Research) This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

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The Latest Data Storage Networking Infrastructure Trends by Cisco Systems, Inc.

April 25, 2012 - (Free Research) IT shops looking to consolidate their data centers and virtualize servers have to weigh the latest storage networking technology developments as they plot any infrastructure upgrade. This SearchStorage.com E-Guide explores the current state of data storage networking infrastructure before you make an upgrade.

(EGUIDE)

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Integrating Virtualized Storage Into a Fibre Channel Environment by Dell, Inc.

April 01, 2012 - (Free Research) Dell Compellent Storage Center arrays utilize a virtualized architecture. This architecture not only enables technology independence between servers and storage, but it also supports key features such as thin provisioning, automated data tiering, and data protection, all of which enable exceptionally high efficiency in managing data storage.

(WHITE PAPER)

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EqualLogic iSCSI SAN Concepts for the Experienced Fibre Channel Storage Professional by Dell, Inc.

April 01, 2012 - (Free Research) This white paper was written to help those that are considering or have already made the move to iSCSI, and to enable a smooth adoption of Dell EqualLogic. Read now to learn more.

(WEBCAST)

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Integrating Virtualized Storage Into a Fibre Channel Environment by Dell, Inc.

(WHITE PAPER)

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E-Guide: Expert Strategies: Storage-Area Network for Virtualization by Dell, Inc.

April 26, 2012 - (Free Research) This expert e-guide provides insight into the key differences between virtualizing network-attached storage (NAS) or storage area network (SAN) architectures. Read on to discover which storage virtualization choice is right for your organization.

(EGUIDE)

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Enhance Customer Loyalty through Higher Responsiveness by Oracle Corporation

January 01, 2008 - (Free Research) The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.

(WHITE PAPER)

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Fibre Channel Essentials by Global Knowledge

January 25, 2010 - (Free Research) The protocol utilized to transport data between servers and storage for High Performance Computing (HPC) and to define a Storage Area Network (SAN) is Fibre Channel(FC). Fibre Channel is an "invisible" protocol, because it is only known to the technicians that implement it and keep it working. This paper will provide an overview of this technology.

(WHITE PAPER)

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Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation

March 01, 2012 - (Free Research) In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.

(WHITE PAPER)

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Aberdeen Group: Business Value of Adapting Web Content for Mobile Devices (Sponsored by OpenText) by OpenText

January 02, 2012 - (Free Research) This analyst report discusses how best-in-class businesses have adapted their content for improved mobile marketing.

(ANALYST REPORT)

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Enhance Customer Loyalty through Higher Responsiveness by Oracle Corporation

(WHITE PAPER)

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Virtualization Guide: Expert Tips for Resellers

by APC by Schneider Electric

April 20, 2012 - (Free Research) Access this e-guide to discover how resellers can take advantage of the growing virtualisation market. Explore topics like managing the complexities of virutalisation projects and delivering real expertise for virtual business.

(EGUIDE)

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Leveraging Web Content Management for Improved Online Marketing by OpenText

April 05, 2012 - (Free Research) This webcast discusses strategies and advantages for leveraging web content management to improve your online marketing initiatives.

(WEBCAST)

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Jason Nolet - Private Cloud Infrastructures by Brocade

March 27, 2012 - (Free Research) Discover how companies are driving greater agility and efficiencies for customers within private cloud environments through the deployment of next-generation Fibre Channel technologies to create pooled resources that can be delivered on-demand for real-time applications and services.

(WEBCAST)

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Deliver a Superior Cross-Channel Commerce Experience by Oracle Corporation

March 01, 2012 - (Free Research) With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors.

(WHITE PAPER)

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The future of Government operations: Digital citizen survey by ComputerWeekly.com

May 02, 2012 - (Free Research) This report from Accenture looks at the challenges facing the public sector in offering digital services.

(IT BRIEFING)

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Converging Storage and Data Networks in the Data Center by Dell, Inc.

November 22, 2011 - (Free Research) Access this resource to learn more about a solution that will enable them to consolidate data and storage traffic onto one single consolidated data center fabric.

(WHITE PAPER)

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Nexcap Finance: SpringCM Solution reduces Nexcap’s invoice processing time by 25 percent by SpringCM

March 18, 2011 - (Free Research) Nexcap Finance Corporation needed to implement a cost-effective, web-based application that would provide IT infrastructure interoperability and a portal for supplier interaction. Learn how SpringCM has streamlined every step of the process - from capturing invoices to expediting the time necessary to process payments and handle exceptions.

(CASE STUDY)

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22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com

December 12, 2011 - (Free Research) In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now.

(EZINE)

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