Customer Relationship Management (CRM) | Customer Experience Management (CEM) | Customer Interaction Management | Customer Service (General) | Customer Information Management/ Customer Databases | Customer Data Integration | Social Networks and Community Management | Business Process Management (BPM) | On-line Customer Support | Customer Self-service/ e-Self Help

Search Results		1 - 25 of 479 | Next Page
Too many results? Filter by:	All result types Software Services & Resellers Hardware Research

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft October 18, 2011 - (Free Research) Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Differences Explained: Private vs. Public vs. Hybrid Cloud Computing by HP and Intel May 27, 2011 - (Free Research) How can you navigate this sea of conflicting data to find the right cloud solution for your organization? Read this expert e-guide from SearchCloudComputing.com for insight and analysis on the most important differences in private, public and hybrid clouds. (EGUIDE) VIEW ABSTRACT | GO TO

Differentiate Your Company with Complete CRM by Oracle Corporation February 02, 2009 - (Free Research) This white paper will expand on what Oracle defines as Complete CRM – how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Personal vs. Strategic E-mail Archiving with Exchange 2010 by CommVault Systems, Inc. July 13, 2011 - (Free Research) Individuals and organizations often want to retain as much e-mail as possible. Reasons range from convenience to compliance to organizational policy. Some are also the result of court action and legal hold orders. The most common is the individual’s own requirement to keep e-mail as long as possible in a readily accessible log for collaboration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester Research: What To Look For In E-Signature Providers by DocuSign, Inc. January 20, 2012 - (Free Research) Read this Forrester Research Inc. analyst paper to learn 8 features to look for in an e-signature provider. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Analytics Clients Build a Smarter Planet by IBM November 18, 2011 - (Free Research) This brief video shoes how predictive analytics benefits Arvato Services, Yamaha Motor Europe, Banco Itau Argentina, Avis Europe and other organizations. For example, Avis Europe uses IBM predictive analytics to drive highly personalized e-mail campaigns based on detailed customer profiles. (VIDEO) GO TO

Gartner predictions around Social CRM by Infor CRM February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. (EGUIDE) VIEW ABSTRACT | GO TO

Forrester Research: Customer Experience Drives E-Signature Adoption by DocuSign, Inc. January 20, 2012 - (Free Research) Read this analyst report from Forrester Research Inc., to hear what industry insiders think of electronic signatures and how they can improve your customer relationships and sales deals. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Key Differences Between Remote Desktop Access vs. Mobile Access by LogMeIn, Inc. February 01, 2012 - (Free Research) In this essential e-guide, expert Brian Madden discusses some of the key differences between remote desktop access and mobile access. Find out how these solutions use different technologies for various use cases, and discover tools that enable the right remote desktop accessibility to fit your user’s needs. (EGUIDE) VIEW ABSTRACT | GO TO

E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc. September 22, 2010 - (Free Research) This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization. (EBOOK) VIEW ABSTRACT | GO TO

Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM February 07, 2012 - (Free Research) This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years. (EGUIDE) VIEW ABSTRACT | GO TO

SAP Business One: Integrated, affordable, flexible - A single solution for small business needs by SAP America, Inc. October 31, 2011 - (Free Research) Read this e-book for your introduction to the SAP Business One application. Find out how the application can help your small business streamline operations, act on timely and complete information, and accelerate profitable growth. (EBOOK) VIEW ABSTRACT | GO TO

The power of Call Centers and Customer Loyalty by Infor CRM February 06, 2012 - (Free Research) Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction by Oracle Corporation April 26, 2011 - (Free Research) As e-commerce continues to grow, customer expectations for B2B e-commerce are changing rapidly. Business to business (B2B) companies that wish to grow and become more profitable are realizing that the old ways of doing business are insufficient and are investing in e-commerce platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation April 26, 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Choosing the Best Removable Disk for Your Backup by Imation Corp. (E-mail this company) January 31, 2012 - (Free Research) In this E-Guide you'll learn the pros and cons of utilizing removable disk storage for your backup and recovery operations. Discover what types of organizations can benefit most from this technology, explore a side-by-side comparison of disk vs. tape solutions, and explore key considerations before implementing a removable disk solution. (EGUIDE) VIEW ABSTRACT | GO TO

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. (EZINE) VIEW ABSTRACT | GO TO

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc. October 17, 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. (EBOOK) VIEW ABSTRACT | GO TO

The Social CRM Playbook by SugarCRM Inc. August 31, 2011 - (Free Research) This white paper will provide an outline of the broad steps you should take in building a social CRM strategy and a overview of how you can pair that strategy with technology to enable your business to practice real social CRM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Navigating the path to satisfying online customer experience by Tealeaf November 23, 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. (EGUIDE) VIEW ABSTRACT | GO TO

MDaemon vs. Exchange: For SMBs the choice is clear by BlackBerry September 15, 2011 - (Free Research) Microsoft Exchange has a dominant presence in large enterprises for a reason—and reasons why it’s popular in smaller organizations, too. However, as more SMBs face email server upgrades and growing smartphone management and communications demands, many are reconsidering their options. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Create an Online Customer Feedback Loop with Your Call Center by Tealeaf January 24, 2011 - (Free Research) In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate your business. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Archiving Storage vs. Data Backup Storage: The Dos and Don'ts of Using Backups and Data Archives by Quantum Corporation May 11, 2010 - (Free Research) It's important not to confuse data backups with data archives; backups should not be used as archives and archiving products have many features that backups don’t. Read this white paper as W. Curtis Preston examines these differences further and discusses the dos and don’ts of each. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

6 Tips to Selecting HDD and SSD Drives by Nexsan February 09, 2012 - (Free Research) This white paper is here to help you understand the important factors to be considered when selecting drives for your storage infrastructure. In this paper you'll receive 6 key tips and considerations to examine before deciding on a storage solution, and discover which technologies are better-suited for various types of data and/or organizations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

1 - 25 of 479 | Next Page

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.