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Virtualizing Disaster Recovery and Business Continuity by Dell and VMware February 06, 2012 - (Free Research) Natural disasters, attacks by hackers, a new application gone bad - any or all of these could result in costly disruptions and missed opportunities. Yet many businesses overlook business continuity planning. Learn how savvy enterprises are employing virtualization to strengthen disaster recovery plans. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

An insider’s look at security strategy centered around desktop virtualization by Citrix January 23, 2012 - (Free Research) Citrix Systems has implemented an information security strategy and business continuity plan - on the foundation of desktop virtualization - that incorporates technology and best practices designed to mitigate risk while supporting business agility and growth. View now to join a Citrix security insider to explore the benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HealthIT Interactive Classroom - DR & BC Planning for HealthIT Providers by Intel and HP September 30, 2011 - (Free Research) For hospitals, the only thing more important than access to patient data in a disaster is timely access to patient data. This Health IT Interactive Classroom will help providers create and implement effective disaster recovery and business continuity plans -- complete with advice from providers who had to put those plans into action. (RESOURCE CENTER) VIEW ABSTRACT | GO TO

Achieve Workforce Continuity and Keep Your Business Running – No Matter What by Citrix November 03, 2011 - (Free Research) Unplanned business disruptions come at a high cost.  In an emergency situation, desktop virtualization enables displaced workers to continue working from home, on any device – a tablet, a rented laptop, an old PC or a device they just purchased. Discover why desktop virtualization is a vital element of business continuity planning. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sun Microsystems' Solutions for Virtualization across the Enterprise by LEGACY - DO NOT USE - Insight June 2008 - (Free Research) Sun’s customer-driven approach for how companies implement a virtual environment will enable customers to choose the right virtualization tool for the job yet still maintain cohesive management of a heterogeneous environment. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Replication options for virtualized environments by Quantum Corporation August 2009 - (Free Research) W. Curtis Preston, executive editor of the Storage Media Group and independent backup expert, discusses the options currently available for performing replication as part of a backup strategy for virtual machines, benefits and drawbacks of using replication in a virtualized environment. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Total Economic ImpactTM Of VMware Virtual Desktop Infrastructure – Healthcare Industry by Dell, Inc. August 2011 - (Free Research) Forrester Consulting studied the total economic impact and potential return on investment (ROI) that healthcare facilities may realize by deploying VMware Virtual Desktop Infrastructure. Learn more about the financial impact of moving from a traditional one-PC-per-user model to a centralized, hosted virtual-desktop delivery model. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC - Best Practices in Business Continuity and Disaster Recovery by Riverbed Technology, Inc. January 2012 - (Free Research) Business continuity and disaster recovery can mean a rapid return to operations or financial downfall. This IDC white paper highlights the challenges and best practices for implementing continuity and recovery solutions, and details how Riverbed WAN optimization solutions enable firms to meet their recovery requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Disaster Recovery E-Brief by QuorumLabs January 2012 - (Free Research) Featuring a detailed list of everything you need to establish an effective DR strategy, this resource featuring expert Paul Kirvan has all of the information you need to get started developing and managing a successful DR plan. Read on for today's best practices and newest DR strategies. (EGUIDE) VIEW ABSTRACT | GO TO

Deliver Dynamic Business Continuity for the Enterprise with Dell Compellent Live Volume by Dell, Inc. November 2011 - (Free Research) This whitepaper provides solutions to help avoid downtime from planned outages, balance workloads on demand, and easily shift resources across the cloud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Lessons in virtualization: Integrating data protection software by Dell and VMware March 2010 - (Free Research) SMBs using virtualization often face additional challenges in managing and protecting their data.  This instructor-led mediacast addresses the importance of data protection and the best ways to integrate this type of software into your virtualization initiatives. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Lessons in virtualization: Integrating data protection software by Dell and VMware March 2010 - (Free Research) SMBs using virtualization often face additional challenges in managing and protecting their data.  This instructor-led mediacast addresses the importance of data protection and the best ways to integrate this type of software into your virtualization initiatives. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Deliver Dynamic Business Continuity for the Enterprise with Dell Compellent Live Volume by Dell Compellent October 2011 - (Free Research) Access this white paper to learn about an innovative platform that can help your business minimize downtime, balance workloads, and easily shift resources across the cloud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Transforming to a Multi-Channel Contact Center by inContact January 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Use effective call centers to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc. January 2012 - (Free Research) Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing for the Call Center: The Next Revolution by inContact May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. (EBOOK) VIEW ABSTRACT | GO TO

Call Center Workforce Management Software Best Practices by Infor WFM Workbrain January 2012 - (Free Research) The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. (EGUIDE) VIEW ABSTRACT | GO TO

Adapt your contact center for increased customer satisfaction by inContact January 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. (VIDEO) VIEW ABSTRACT | GO TO

The power of Call Centers and Customer Loyalty by Infor CRM February 2012 - (Free Research) Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact August 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidated Storage for Virtualized Server Environments by Oracle and Intel January 2011 - (Free Research) This research brief is based on a recent Tech Target survey with more than 200 storage administrators and IT professionals in mid-sized and enterprise-class companies, and focuses on how these decision-makers view the storage-related challenges that result from server virtualization. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Deploying Simple, Cost-Effective Disaster Recovery with Dell and VMware by Dell and VMware March 2009 - (Free Research) Dell and VMware have partnered to offer a cost-effective, high-availability architecture based on Dell™ server and storage clusters and VMware® vCenter Site Recovery Manager (SRM) - one designed to minimize scheduled and unscheduled downtime. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge September 2011 - (Free Research) Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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