Virtualization | Data Center Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Network Management | Enterprise Systems Management | Application Management and Maintenance | Customer Relationship Management (CRM) | Customer Service (General) | Networks | Storage Management

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How to Streamline Dev/Test with Integrated ALM by Hewlett-Packard Company December 14, 2011 - (Free Research) Join this webcast to learn how application lifecycle management (ALM) solutions that connect ALM with build management and source code change management systems can increase quality and accelerate time to market by introducing advanced intelligence and insight capabilities to development and testing. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Blue Coat Accelerates Automated CLI Testing, Reaps New Efficiencies with FanfareSVT by Fanfare December 2006 - (Free Research) Blue Coat needed to improve its test automation practices with tools & solutions that automate test cases during the development phase, increase test coverage, & identify changes that are not easily identified from build to build. Read why Blue Coat selected FanfareSVT test automation software to work seamlessly within its existing infrastructure. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

CW+: How to build, secure, manage and measure IT workloads by ComputerWeekly.com January 2011 - (Free Research) Computing infrastructure today is highly versatile and this has many benefits for businesses. Unfortunately, it also has downsides; use that infrastructure unintelligently and costs can get out of control. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VMware Protection: Purpose-Built Tools vs. Enterprise Backup Solutions by Quest Software January 2012 - (Free Research) Planning on backing up virtual machines? Which option is right for your business – purpose-built VMware backup tools, or a heterogeneous backup offering? In this archived webcast, W. Curtis Preston - aka “Mr. Backup” – discusses the advantages of both, and which is right for you. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

E-Guide: Improving software with the building security in maturity model by IBM May 2011 - (Free Research) This expert tip introduces a model that utilizes a framework to organize software security tasks and help organizations determine where their security practices stand and how to advance them over time. (EGUIDE) VIEW ABSTRACT | GO TO

Use effective call centers to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

Apply the power of CRM to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. (EGUIDE) VIEW ABSTRACT | GO TO

Time to Build the “Last Mile” by IBM November 2011 - (Free Research) As the global economy slowly heals, finance leaders are looking to fulfill the promise of the last 20 years. Much of the hard work has been done, the infrastructure largely in place. The challenge is to build upon this platform to drive dramatic improvement in the quality and value that finance delivers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Simple, Effective Applications by BlackBerry September 2011 - (Free Research) This webcast will introduce methods and ideas for mobilizing your applications for your users today with a few simple steps. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Building a high-performance application infrastructure by ComputerWeekly.com March 2011 - (Free Research)  Even the best-developed applications will fail to meet requirements if the software infrastructure used to deliver them is inefficient, overly complex or lacks flexibility. This report examines the key technology considerations for what is often called middleware. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Have You Earned Your Customers’ Trust? by inContact January 2012 - (Free Research) Companies need to take their customer experience to the next level. This means being more responsive and proactive, delivering consistently on brand promises, listening to customers and acting on that insight. Read on to learn why customer trust is critical to your business and how to successfully build your customer's trust. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get Compliant and Stay Compliant White Paper by Sailpoint Technologies February 2012 - (Free Research) Learn how to build a sustainable approach to compliance and improving efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Embedding BI into your Software Solution by Birst April 2011 - (Free Research) This paper offers practical advice on how to plan for, build, and market an analytics product. If you execute product development and rollout well, you can grow your business, build customer satisfaction, and improve the “stickiness” of your product. But like any great opportunity, success requires careful planning and attention to detail. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PAC White Paper: Building a foundation for growth with SAP Business All-in-One and the fast-start program by SAP America, Inc. January 2012 - (Free Research) This white paper gives an insight into the challenges faced by small to medium sized enterprises (SME’s), and how SAP Business All-in-One solutions can help organizations to build a solid IT foundation for the future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to build a cost-effective virtualized IT environment by DLT Solutions October 2011 - (Free Research) This white paper presents how a secured shared infrastructure can help simplify your journey to virtualization, gain integration with existing open source technology, address storage management issues, and achieve rapid results. Read on to learn more about how you can meet ongoing growth requirements as they arise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc. January 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

Building a Smarter Network with IPAM by BlueCat Networks January 2012 - (Free Research) Learn the essentials of IP Address Management and how it can help you create an ideal network. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Build a Team Culture Among Your Employees by Citrix Online Go To Meeting January 2012 - (Free Research) Unleash the the power of human resources in your organization by focusing on 5 core concepts: stability, focus, consistency, teamwork and velocity. Learn how you can transform your company culture, open channels of communication and build a teamwork environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building the Next-Generation Data Center – A Detailed Guide by CA Technologies. April 2011 - (Free Research) Read this paper to learn how software vendors are offering virtualization management software that offers robust features and has well defined roadmaps. Read on to learn how to build the next-generation data center and overcome the challenges of managing a virtual infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a smarter network with IPAM by BlueCat Networks January 2012 - (Free Research) This whitepaper discusses how IP Address Management can help organizations take control of their IP address and name space to achieve many network benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc. January 2012 - (Free Research) Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. (EGUIDE) VIEW ABSTRACT | GO TO

Building Cloud-Optimized Data Center Networks by HP and Intel September 2011 - (Free Research) Mastering the cloud requires a potent mix of scalability, performance, availability, and agility at the data center level. Read this white paper and learn how to stucture virtualization-optimized data center networks that meet these uncompromising requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Virtualization-Optimized Data Center Networks by HP and Intel February 2011 - (Free Research) The new generation of virtualized data centers demand stringent performance, availability and agility. This white paper reviews the effects of server virtualization on the data center by demonstrating an approach to building more secure and automated networks that fully meet those demands. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Home Lab for VMware vSphere by Global Knowledge February 2010 - (Free Research) Read this paper by Global Knowledge instructor, John Hales, to learn how to build a home lab for VMware vSphere for study. This paper is broken down into three major sections; the first and most detailed is about the hardware required, the second is about the Workstation configuration, and the third is about installing vSphere and Virtual Center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

General Guidelines for Building Effective Service Catalogs by Global Knowledge December 2011 - (Free Research) In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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