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Making WFM Work: Best Practices and ROI Model by Calabrio, Inc. January 24, 2012 - (Free Research) There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM solutions that offer real-time customer insights, integrate applications and build brand loyalty by IBM January 17, 2012 - (Free Research) Want to know how the most successful companies deliver exceptional customer value? Do you know the best practices for using customer analytics? This e-book answers these questions and a lot more about winning trends and practices in customer relationship management (CRM). (EBOOK) VIEW ABSTRACT | GO TO

Computer Weekly 15 November 2011: Read this week's issue of the UK's leading technology publication, with all the latest news, analysis and opinion for IT managers by ComputerWeekly.com November 11, 2011 - (Free Research) In this week's Computer Weekly, we hear from Visa Europe CIO Steve Chambers on the technology behind the credit card transactions that retailers rely on. We examine the challenges facing the government's G-Cloud project; and we ask how Microsoft will cope when customers no longer want to purchase software licences. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Data Virtualization Book Preview by Composite Software February 02, 2012 - (Free Research) This is an informative preview of the book, the first ever on data virtualization, that fills this information void with 10 in-depth case studies from data virtualization adopters across a range of industries. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Exploring New Models for Enterprise IT by HP and Intel February 08, 2012 - (Free Research) Access this exclusive research report to understand how CFO’s and CIO’s around the world view cloud computing and learn how they are planning to implement this technology into their organization. Learn how you can leverage the cloud to reduce costs, become more responsive to customers, and improve scalability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What do cloud innovators really think? Get five cloud best practices by HP Software May 19, 2011 - (Free Research) This webcast reviews the results of a survey taken by cloud innovators and delves into five best practices to minimize the risk of introducing a cloud environment to the IT shop. Understand necessary steps to manage and secure physical, virtual, and cloud environments across the IT delivery chain and more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

3 Ways You Will Overpay for Your Mobile Workforce Management Solution and 3 Strategies to Avoid it by ViryaNet Ltd (E-mail this company) January 23, 2012 - (Free Research) Read this white paper to learn how to minize costs when implmenting a mobile workforce management system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Make the Smart Storage Decision for Your Mission by DLT Solutions February 10, 2012 - (Free Research) This white paper serves as a guide to help you navigate the increasingly-technical realm of virtualization. In this paper, learn today's best practices to help you start building a smarter storage infrastructure capable of meeting today's data growth and management challenges as well as preparing for future success (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The mobile print enterprise by ComputerWeekly.com February 09, 2012 - (Free Research) Quocirca looks at the case for mobile printing in the enterprise and suggests best practices for a mobile print strategy. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

SearchContentManagement eGuide: Best Practices for Selecting a Web Content Management Strategy by Percussion Software, Inc. (E-mail this company) January 18, 2012 - (Free Research) Read this e-guide from our editorial team to learn five key steps to successful web content management (WCM) strategies and how to select a WCM system. (EGUIDE) VIEW ABSTRACT | GO TO

HP BladeSystem and the Sesame Street Characters Help Educate Children Online by HP and Intel May 26, 2011 - (Free Research) This case study provides details of real-world best practices in IT consolidation to turn a data center from a burdensome cost center to a strategic asset with robust security, enhanced business continuity and reduced operating expenses. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Moving the Data Center from Chaos to Control: Best Practices in Data Center Infrastructure Management with Integrated Processes and Technologies by nlyte Software June 08, 2011 - (Free Research) Data center managers face increasing complexity and explosive growth in the mission-critical operations they manage. Read this white paper to discover how Data Center Infrastructure Management (DCIM) can create more efficient and highly available data centers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Closing the print security gap by ComputerWeekly.com November 07, 2011 - (Free Research) This report provides an overview of the inherent risks when operating an insecure print environment and discusses the current market landscape while recommending some best practices for adopting an integrated information and print security strategy. (WHITE PAPER) GO TO WHITE PAPER

Best Practices for Comprehensive BI: Integrating SAP and Non-SAP Data by Composite Software March 31, 2011 - (Free Research) This study provides an overview of the different possibilities for accessing and integrating SAP data as well as their advantages and disadvantages in light of the growing demands on Business Intelligence in modern organizations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly - 17 January 2012: featuring the future of IT education; G-Cloud in action; networking challenges by ComputerWeekly.com January 17, 2012 - (Free Research) In this week’s issue of Computer Weekly, we look at the future of computer science education now the government has scrapped the current ICT curriculum, and what this means for the IT industry. We talk to an early adopter of the government G-Cloud plan; and we examine the key challenges for network architects. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Presentation Transcript: What Do Cloud Innovators Really Think? Get Five Cloud Best Practices by HP Software May 27, 2011 - (Free Research) Where is the cloud taking us? Identify and learn from IT decision makers who are well on their way down the road to the cloud. This presentation transcript reveals the 5 best practices to innovate and minimize the risks as you introduce cloud technology. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Nimble Data Architecture: What ‘Getting Data Integration Right’ Can Do for Your Business by Liaison Technology (E-mail this company) November 30, 2011 - (Free Research) Read this paper to gain insight on the best practices for data integration projects and the importance of aligning data architectures with your business goals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Private Cloud E-Zine Volume 2 by SearchCloudComputing.com February 09, 2012 - (Free Research) This expert e-zine discusses best practices for implementing and managing a private cloud in your enterprise. Gain insights on the complexities the cloud introduces,how to overcome them and the key steps to take to successfully build your private cloud. In addition, learn about advanced tools that can help ease your extensive transition.   (EZINE) VIEW ABSTRACT | GO TO

Planning Your SAP Application Strategy by Salesforce.com February 02, 2012 - (Free Research) There are a wide variety of applications for SAP to help enhance performance and simplify processes. In this eGuide, readers will learns about tips and best practices when it comes to planning an SAP application strategy. (EGUIDE) VIEW ABSTRACT | GO TO

An Enterprise Private Cloud Architecture and Implementation Roadmap by Intel January 24, 2012 - (Free Research) This white paper discusses best practices to follow to ensure your private cloud improves agility and IT efficiency throughout your organization. In addition, discover how to provide a solid foundation for your private cloud with the right architecture design. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Best Practices for Managing Virtual Environments by Dell and VMware February 22, 2011 - (Free Research) In this e-guide from SearchServerVirtualization.com, gain expert advice on how to handle data center growth with capacity planning and resource provisioning. Learn how performance management and capacity planning go hand-in-hand and find out how to interpret capacity management metrics to reduce costs and simplify management. (EGUIDE) VIEW ABSTRACT | GO TO

Presentation Transcript: Virtualization 101 - Part 2 Moving From Test to Production by Dell and VMware December 03, 2009 - (Free Research) This presentation transcript offers recommendations for moving your virtualization project from the testing phase to production. Learn how to plan virtualization design to ensure a smooth transition to production rollout. Discover ways to align your implementation with best practices and determine which next steps to take to prepare for production. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

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