Balancing IVR - - KnowledgeStorm Content Management Results for Balancing IVR -

January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research) Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research) This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

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E-Guide: Server Virtualization - Balancing CPU, Storage, and Networking Demands by Dell, Inc. and Intel

March 05, 2010 - (Free Research) In this expert E-Guide, brought to you by SearchServerVirtualization.com and Dell, you will discover how to balance the storage and networking demands of today's virtual environments.

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Brian Madden and RIM's Alan Panezic discuss BlackBerry Mobile Fusion, Balance, and Playbook 2.0 by BlackBerry

February 24, 2012 - (Free Research) Watch this 10 minute video to hear Brian Madden, blogger, and Alan Panezic, VP of Enterprise Product Management from RIM, discuss the new offerings BlackBerry is giving to make sure employers and employees are happy with their mobile device capabilities.

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Load balancing servers in a private cloud by Dell, Inc. and Intel

March 14, 2012 - (Free Research) This expert tip offers exclusive advice for properly managing your cloud environment. Discover why it is critical that you properly size your physical infrastructure and explore load balancing tactics and common misconceptions surrounding them.

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Operationalizing Your Balanced Scorecard Methodology by SuccessFactors

April 26, 2012 - (Free Research) Read this white paper to learn how using a balanced scorecard can help executives to motivate employees to be more strategically productive and allows them to recognize performance drivers, identify problems early, and implement change to achieve strategic objectives.

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Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact

January 10, 2011 - (Free Research) This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

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Hardware Load Balancing for Optimal Microsoft Exchange Server 2010 Performance by F5 Networks

February 14, 2012 - (Free Research) Microsoft Exchange Server 2010 offers improved support scalability, reliability, and availability, but its changes do impact existing installations. Learn how to make a smooth transition and optimize performance based on Microsoft recommendations for highly available deployments.

(WHITE PAPER)

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CIC Shorts: Greater IT Insight Through Balanced Quality Assurance by SERENA Software, Inc.

April 30, 2012 - (Free Research) Read this white paper to learn what it takes to initiate a balanced and direct approach to testing and QA throughout the application lifecycle. Effective management will lead to better IT insight, happier clients, and reduced costs.

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VM Management: How to walk the data center resource balancing act by Dell, Inc. and Intel

March 14, 2012 - (Free Research) While underutilized data centers waste valuable resources, overly used infrastructures can subject organizations to potential hardware failures. This expert tip provides best practices for properly managing your IT environment and the physical, virtual, and cloud resources that comprise it.

(TECHNICAL ARTICLE)

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Business Performance — A Balancing Act Between Strategy and Execution by SuccessFactors

April 27, 2012 - (Free Research) Watch this webcast to learn how to motivate your employees to align their goals with your core business initiatives. Discover how investing in your people can gain you a competitive advantage in the long run.

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Harvard Business Review Article: Mastering the Management System by SAP America, Inc.

September 01, 2011 - (Free Research) In this article, Kaplan, of Harvard Business School, and Norton, founder and director of the Palladium Group, explain how to effectively manage both strategy and operations by linking them tightly in a closed-loop management system, which comprises five stages.

(WHITE PAPER)

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Enterprise Password Management: A Guide to Best Practices by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research) Passwords are an essential security technique. This white paper reviews best practices to password management and provides contrast methods of dealing with Enterprise Single Sign-On (ESSO) and describes an alternative approach to ESSO.

(WHITE PAPER)

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Continuous Monitoring: Responding to New Threats in More Complex IT Environments by Tripwire, Inc.

February 2012 - (Free Research) Governments today are focusing on the practice of continuous monitoring as a means to providing the much needed balance between data access and protection. In this paper, learn more about continuous monitoring, including what is it and why it’s needed, guidelines for implementing it, key capabilities of an effective solution, and more.

(WHITE PAPER)

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D2D2T Backup Architectures and the Impact of Data De-duplication by Quantum Corporation

May 2008 - (Free Research) This paper examines the impact of de-duplication in a disk-to-disk-to-tape (D2D2T) backup and recovery environment.

(WHITE PAPER)

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D2D2T Backup Architectures and the Impact of Data De-duplication by Quantum Corporation

May 2008 - (Free Research) This paper examines the impact of de-duplication in a disk-to-disk-to-tape (D2D2T) backup and recovery environment.

(WHITE PAPER)

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The Top 10 Common Payroll Pitfalls - and How to Avoid Them by Ultimate Software

February 2011 - (Free Research) While most common payroll process errors are avoidable, they are also easily overlooked. Unfortunately even the smallest errors can lead to long-term issues and increased expenses. Read more to find out the top 10 payroll pitfalls and how to prevent them.

(WHITE PAPER)

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AlertBoot Moves to the Cloud with Riverbed Stingray Traffic Manager by Riverbed Technology, Inc.

November 2011 - (Free Research) When AlertBoot, a leading provider of full disk encryption, made the switch to the cloud it needed to find a load balancing solution that would support its migration and prevent downtime. The company chose Riverbed Stingray Traffic Manager to use while transitioning its infrastructure to an entirely virtualized environment.

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Enterprise Ready Tablet Security by BlackBerry

September 2011 - (Free Research) This presentation will examine BlackBerry® Bridge and explain how BlackBerry® Balance allows the best of both worlds – personal data access and secure enterprise data.

(VIDEOCAST)

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