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Your search for keyword: B2B Quality Customer Service returned 2029 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support by Oracle Corporation

November 16, 2011 - (Free Research) Most customer service organizations have recently seen operational budgets cut by nearly 20%. In addition, the goal of maintaining quality customer service has become more difficult to achieve. Organizations must now deliver the same levels of service with fewer resources. Can it be done? Read on, and find out how.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Data Guard with Oracle Database 11g Release 2 by Oracle Corporation

December 20, 2010 - (Free Research) Read this white paper to learn about a unique data protection and recovery solution that provides the management, monitoring, and automation software to create synchronized standby databases that protect data from failures and other disasters.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Data Guard 11g Data Protection and Availability for Oracle Database by Oracle Corporation

December 05, 2011 - (Free Research) This white paper discusses how Oracle Data Guard 11g redefines expectations for data protection solutions by providing the management, monitoring and automation software to create synchronized standby databases that protect data from failures, errors and corruptions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
(EZINE) VIEW ABSTRACT | GO TO

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

IDC Whitepaper: SAP Customers Move to Managed Cloud Services to Cut Costs and Improve Efficiency of B2B Integration by SAP America, Inc.

May 15, 2012 - (Free Research) This white paper examines how SAP customers improved B2B integration by implementing a cloud-based solution - SAP Information Interchange OnDemand - and the reasons, challenges, and benefits behind doing so.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
(EZINE) VIEW ABSTRACT | GO TO

Defining the 21st Century salesperson by SAP America, Inc.

May 15, 2012 - (Free Research) This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

On-demand Webinar: Solving Cloud Complexity with Service Brokers with Cloud Security Alliance & NIST by Intel

February 22, 2012 - (Free Research) Managing 1-n cloud relationships and services across hybrid environments points to a brokered or intermediary model to solve integration/security complexity, aggregate services, & add new value. Join this webinar to learn how to prepare your organization for Cloud Service Brokerage.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How to Dramatically Speed Accounting and Business Processes by Exact Software

March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Webcast: Improving Contact Data Quality by Experian QAS

May 01, 2012 - (Free Research) In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Station Casinos uses workload automation solution to deliver smoother audits and increase customer loyalty by Cisco Systems, Inc.

January 20, 2012 - (Free Research) In this brief white paper, Jeff Martin, Station Casinos’ director of business intelligence (BI), provides specific examples of the types of problems that the company wanted to solve, and offers insight into the specific job scheduling solution it selected to overcome its challenges.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Get Ahead of the Competition: Consolidate and Modernize Your B2B and File Transfer Environments by SEEBURGER

February 29, 2012 - (Free Research) Consolidating and modernizing the IT that runs your B2B and file transfer environments – the backbone of your supply chain - can deliver big rewards: cost savings, improved efficiency, and revenue growth. Read this paper to learn the seven key success factors for a consolidation and modernization project and how to achieve them in your business.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

10 Steps to a Single Customer View by Experian QAS

November 21, 2011 - (Free Research) Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Collaborate and Connect with Business Partners for Commerce by SAP America, Inc.

April 17, 2012 - (Free Research) This brief paper outlines SAP's option for companies looking to link their entire universe of business partners and processes regardless of data standards. Read this now and learn about the many benefits of this solution, including lower costs, global compliance, increased visibility and control and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Server Insider E-Zine - Volume 1: Is Self-service BI the Answer? by Dell, Inc. and Intel

February 16, 2010 - (Free Research) Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short.
(EZINE) VIEW ABSTRACT | GO TO

Data Security and Governance best practices for 2012 by Advent Global Solutions Inc.

December 30, 2011 - (Free Research) This extensive e-guide focuses on how to remain up to speed with data security and governance programs for your growing enterprise.
(EGUIDE) VIEW ABSTRACT | GO TO

2011 DDoS Attacks: Top 10 Truths and Trends (Webinar) by Neustar®

April 13, 2012 - (Free Research) The risk of a DDoS attack only continues to grow as organizations increasingly rely on the Internet. In this webcast, gain insight to the top 10 truths and trends of DDoS attacks and how to prepare for them. Explore how and why attacks are launched, how attackers are shifting tactics and more.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

2011 DDoS Attacks: Top 10 Trends & Truths by Neustar®

March 09, 2012 - (Free Research) In this resource, explore the major DDoS trends that took place in 2011 and what to expect in 2012. View now to uncover 10 key trends that separate truth from industry myths to help you better prepare for what's to come.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Opportunities and Risks of Multitier Supply Chains by SAP America, Inc.

April 18, 2012 - (Free Research) Supply chains are the blood of your business - incredibly complex, yet vital to your success. This paper explores the relationship between partners and processes and the need to enable electronic data exchange with all your suppliers. Read this to learn about the limitations of traditional integration methods and new options that enable e-commerce.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 05, 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
(ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

SEEBURGER Supply Chain Management (SCM) Monitor for SAP Achieving Real-Time Supply Chain Visibility with New SAP Best Practices by SEEBURGER

May 18, 2012 - (Free Research) Read this white paper to learn how, centralizing and intelligently automating supply chain monitoring within SAP, you can extend real-time B2B supply chain insight and problem-solving beyond the IT department to your business departments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SilkPerformer ensures USA Technologies services meet demand spikes, satisfying customers and end-users by Micro Focus

May 17, 2012 - (Free Research) USA Technologies sought a solution that offered better QA and testing to meet the expanding demand of transactions at its 48,000 point-of-sale, cashless micro-transaction machines. This paper outlines the solution it chose and how it offers an automated software load and elevated performance testing. Read this to learn more about its benefits.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.

June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

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