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Ensure High Availability with Proactive Support Services by Hewlett-Packard Company
May 11, 2012 - (Free Research) <p>Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management. </p>
A Better Option for Hardware and Software Support by Hewlett-Packard Company
May 11, 2012 - (Free Research) <p>Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.</p>
Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation
March 01, 2012 - (Free Research) In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.
Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation
April 05, 2010 - (Free Research) Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
The Top 10 Technical Considerations for Evaluating E-Commerce Platforms by Art Technology Group (ATG)
July 23, 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.
Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.
Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
Multi-Modal Learning by SkillSoft Corporation
Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.
How Can I Obtain Identity and Access Management as a Cloud Service? by CA Technologies.
May 10, 2012 - (Free Research) As organizations grapple with shrinking budgets and pressures for more agility while maintaining security, cloud computing has emerged as a viable option to meet these needs. In this paper, uncover a hosted cloud service that provides identity and access management capabilities without having to deploy or manage a large IT infrastructure.
Advanced Authentication Goes Mainstream: Remote and Mobile Users are the Norm by CA Technologies.
May 15, 2012 - (Free Research) As users demand more remote access using a variety of endpoints, organizations must implement advanced authentication solutions to ensure the protection of their business. This webcast explores the importance of implementing risk appropriate, multi-layered authentication, and the key factors to consider when selecting an approach.
How Can I Virtualize My Mission-critical Servers While Maintaining or Improving Security? by CA Technologies.
May 15, 2012 - (Free Research) <p>Organizations often struggle to fully realize the benefits of virtualization due to the complexity of controlling identities, access and information. In this resource, uncover how to successfully deploy virtualization projects, while providing the right security controls over privileged user access across virtual and physical environments.</p>
The Role of Identity & Access Management in Achieving Continuous Compliance by CA Technologies.
February 01, 2012 - (Free Research) A common requirement in many of today’s compliance mandates relate to the concept of knowing who users are, what applications and resource they have access to, and when they access them. In this paper, uncover how to maintain continuous compliance though a centralized and integrated identity and access management (IAM) platform.
Cloud Security: Access Management & Privileged Account Control for the Cloud by FoxT
May 09, 2012 - (Free Research) While cloud computing has gained increasing popularity, the concerns about user access and privilege accounts are still often left to be addressed. In this resource, uncover an approach to help tackle these challenges and proactively enforce access policies to control privileged accounts in the cloud.
Achieving Fast Access Governance Time To Value - Friends Life Case Study by Aveksa
April 12, 2012 - (Free Research) In order to meet today’s increasing access-related compliance requirements and reduce the risk of security breaches, organizations are investing in access governance automation software solutions. In this webcast case study, learn how one organization was able to deploy a solution in just 17 days and cover the key benefits they achieved.
Privileged Account Access Management: Why Sudo Is No Longer Enough by FoxT
February 04, 2011 - (Free Research) The new privileged access management solutions available on the market today provide highly efficient and effective alternatives to sudo. Using these modern approaches, you will be able to reduce the risk of insider fraud, streamline regulatory compliance, and greatly reduce the effort required to administer your server estates.
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