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Lubrizol's Service Management Transformation by HP and Intel
June 01, 2011 - (Free Research) This case study highlights how one company used cutting-edge software tools and training to help streamline service management and turn it from a bottleneck into a smoothly running operation that was more responsive to users' needs but without bloating costs or stretching precious IT staff resources.
Management Skills for Every Leader by Global Knowledge
December 06, 2011 - (Free Research) What skills do you need to be a good manager? How does leadership differ from management? Get answers to these fundamental questions and relate the core skills of management to each other and to the art of leadership in this white paper. Find out how to delegate, negotiate, motivate, lead and more.
The Benefits of Investing in ITIL Advanced Certification by Global Knowledge
April 15, 2011 - (Free Research) Thiswhite paper discusses the top-five results of this research project. Read on to find out the key results and the top-three recommendations of the ITIL Experts who participated in the project.
PMP Examination Changes for 2011 by Global Knowledge
March 04, 2011 - (Free Research) The Project Management Institute (PMI) prides itself as the largest project management organization in the world and for the comprehensive, standards-based Project Management Professional (PMP) certification it offers to project managers. Check out this white paper to learn more.
Five Challenges to ITIL Best Practices by Global Knowledge
October 18, 2010 - (Free Research) The best practices described by Version Three of the ITIL® represent a de facto standard for IT Service Management and have become very popular in technology organizations over the last several years. This paper will explore each of these challenges, provide real-world examples of each, and present realistic methods for overcoming these challenges.
The Scoop on the New CCNA and CCNP Specializations by Global Knowledge
September 22, 2009 - (Free Research) There has been a lot of interest among students lately on the details surrounding the CCNA (Cisco Certified Network Associate) specializations and their relationship with the corresponding CCNP specializations. The purpose of this white paper is to put all the information about these into one concise reference document.
Changes to the PMBOK® Guide, 4th Edition, and What You Should Know by Global Knowledge
March 13, 2009 - (Free Research) In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published “generally recognized good practices” (according to PMI's 4th edition FAQs).
Multi-Modal Learning by SkillSoft Corporation
Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.
IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
Open Group: FAIR -ISO/IEC 27005 Cookbook by ComputerWeekly.com
February 2011 - (Free Research) The purpose of this document is to help the security practitioner responsible for their organization’s risk estimation function to utilize The Open Group Risk Management Frameworkin an ISO/IEC 27005 structured process.
Supplier profile: HP at pivotal point as CEO defines new direction by ComputerWeekly.com
February 2011 - (Free Research) If ever a company was at a pivotal point in its history, HP is it. With the controversial departure of its CEO, a new leader at the helm, and with several significant recent acquisitions under its belt, the 70 year-old company faces significant challenges as it attempts to maintain its direction.
Special report on Dell by ComputerWeekly.com
February 2011 - (Free Research) It was the company that came from nowhere to revolutionise an entire industry. Dell, originally a provider of desktop PCs, was instrumental in changing the way that the IT business worked.
Ovum: CIO trends for 2011 by ComputerWeekly.com
February 2011 - (Free Research) The CIO needs to ensure that the IT function is in a position to help the organization benefit from opportunities that present themselves, creating a flexible IT environment that can exploit existing and emerging technologies to best advantage.
Building the IT economy: transforming your organisation by ComputerWeekly.com
September 2010 - (Free Research) Leaders in an IT-enabled economy will transform their organisations by using IT to manage business processes that enable change, meet customer expectations and adapt to the needs of their markets.
Building a high-performance application infrastructure by ComputerWeekly.com
March 2011 - (Free Research) Even the best-developed applications will fail to meet requirements if the software infrastructure used to deliver them is inefficient, overly complex or lacks flexibility. This report examines the key technology considerations for what is often called middleware.
White paper: Building a Flexible IT Architecture by ComputerWeekly.com
March 2011 - (Free Research) Tools such as service-oriented architecture and business processmanagement are increasingly important to building an IT infrastructurethat meets customer needs and responds to market demands.
Communication Breakdown and Conflict within Teams by Global Knowledge Network, Inc.
May 2004 - (Free Research) Team interaction is an essential component of job success. Often, the creation of teams can lead to communication breakdown and conflict. Learn to identify positive versus negative conflict and how each can impact on your project. This paper also includes a behavioral quiz to help you determine the health of your team.
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